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Seven Stars Insider – May Edition

Tyson Chandler Total Rewards Concert

Tyson Chandler at Total Rewards Concert

Here’s the latest edition of Seven Stars Insider. It’s a big one with lots of information, especially for the Atlantic City players. This is an easy read and an excellent resource for Caesars Total Rewards players. It’s long, but full of information. Head over to Seven Stars Insider to sign up for the newsletter.

My Mistake. . .

Apparently only one person (other than me) noticed, but I erred when I wrote that the Diamond Celebration Dinner required 40,000 tier credits. . .it’s only 15,000.  Once you qualify, go to a designated kiosk to print your credit – or if your casino doesn’t have one, to the Total Rewards Desk.  You have until March 31, 2014 to use it, but I wouldn’t print the coupon until you’re ready.  Also, remember that you have to use it all at one time, and only at Caesars-owned restaurants.  If there’s a question, always ask first if the coupon will be accepted.

No Fooling!

Thanks, everyone, for your kind responses to the special April Fools’ edition.  I was overwhelmed by the nearly 150 emails I received – including some from top Caesars Entertainment executives (and even a phone call from a reader in Kansas!).  It was all meant in good fun and I’m glad you enjoyed it.

Harrah’s Phoenix Ak-Chin

Stocking Down

According to a reader, Ak-Chin has stopped the practice of decking out rooms for Seven Stars with a gift basket, soft drinks, water, juices and extra personal toiletry items.  “Too bad,” he writes.  “That was one of the nicest things about Ak-Chin, and they don’t have that much going for them.  They do have a nice pool area, but nice pool areas aren’t all that hard to find out here in Arizona.”

Las Vegas

Tickets To Nowhere

Once again, Caesars marketing folks are sending out senseless offers.  Why offer two free tickets to Jubilee! or Penn & Teller, and two complimentary nights at my choice of Bally’s Flamingo, Harrah’s, The Quad or Rio when, as part of my Seven Stars benefits, I can generally get these tickets (along with up to four nights in my choice of property)  any time I am in Las Vegas?  Do they really think I’m going to book a trip to Las Vegas to take advantage of this?  Another East Coast reader got an offer for two free nights and a $50 gas card.  Are they serious?  What a waste of paper and postage.

Atlantic City

‘If A Tree Falls In The Forest. . .’

Why offer special perks for Seven Stars cardholders if you’re not going to tell anyone?  It was only after I finished my breakfast at Caesars Café Roma that someone told me I could have gotten a complimentary mimosa. In honor of the Seven Stars Renewal Weekend, all Seven Stars cardholders were eligible for the free drinks that Friday, Saturday and Sunday.  Meanwhile, over at Bally’s Diamond Lounge, there was a special section reserved for Seven Stars cardholders.  Friday night a chef was carving prime rib to order, Saturday there was chef preparing omelets to order, and that evening the menu featured roasted salmon with Israeli couscous.  Who knows what else may have been available that weekend?  How nice it would have been to receive an email a few days before the event with the message: “Looking forward to seeing you this weekend.  In honor of our Seven Stars guests, the following special perks will be available to you. . . .”  Or, perhaps at check-in, we could have received a small card with a list of special benefits available over that weekend.

Open and Shut Case

It’s no wonder Caesars restaurants so often are empty and under-utilized.  No one knows when they’re going to be open.  On the Friday of the Seven Stars Renewal Weekend my first choice for dinner was Arturo’s at Bally’s. According to its Web site, though, Arturo’s is open only on Saturdays and Sundays (but “Closed on May 7, 21 and 21” – huh?), so I made a reservation at Morton’s (my second choice).  Figuring the Seven Stars Lounge at Caesars would be mobbed – it wasn’t, apparently – a friend and I walked over to the Diamond Lounge to see one of our favorite bartenders, John, and have a couple of pre-dinner cocktails.  Turns out Arturo’s was open (and practically empty!), so I canceled Morton’s, and we had an outstanding meal there.  Other friends went to Nero’s and Atlantic Grill that night, and said they were pretty empty as well.  There’s got to be a better system of letting customers know what’s open and what’s not.  When you checked-in, Caesars and Harrah’s used to give you a two-sided sheet which listed operating hours for the lounges, bars and restaurants, as well as any entertainment scheduled.  It might be time to resurrect this idea.

Read The Fine Print – I

Once again Caesars is running two confusing promotions.  Maybe instead of just having attorneys review the rules, some actual customers should get in on the act.  In other words, be sure to read the fine print.

Wheel of Fortune Millionaire Maker Sweepstakes – Everybody gets one free entry daily and can earn up to 10 additional entries for every 25 Tier Credits earned from 6 a.m. to 8 p.m.  However, be sure you claim those extra daily entries before 8 p.m. or they’re lost.  (Yes, the rules are pretty clear on this, but, if you’re busy playing and haven’t studied the rules carefully, the time can get away from you – as it did for me the first time I played while the promotion was running.  I lost my 10 additional entries because I tried to claim them after 8 p.m.)  Between trying to remember to bring my 3-digit codes for free slot play, swiping to opt in on a daily Reward Credit multiplier (which I also forgot one night last month and lost a bunch of Reward Credits), keeping track of my daily Tier Credits to get Bonus Tier Credits (and make sure they’re being accurately credited!), and now this, it’s just too much work.  With all its complicated promotions, Caesars has taken the fun out of playing.

$1 Million Giveaway – Similarly, with the drawings May 25 and 26, you receive entries for each 10 Tier Credits earned between May 12 and 26.  However, the rules state, “Activate your entries each day [emphasis added] by swiping your Total Rewards card at a designated Promotional Kiosk. . .between 11 a.m. and 7:30 p.m.”  Does this mean you have to activate your earned entries each day between May 12 and 26, or only on the drawing days?  The first time I read it, I thought it meant each day I earned entries – similar to the Wheel of Fortune Sweepstakes.  What I think the rule means is only on the two days of drawings, May 25 and 26.

Swipe Out

Related to the above, here’s a perfect example of the antics players have to go through to participate in multiple promotions, all running on the same day this month, May 19:

  • ·         To activate a progressive multiplier on my play that day, I have to swipe at the appropriate Promotional Kiosk between 9 a.m. and 11 p.m., but this will multiply my play from 6 a.m. that day through 5:59 a.m. May 20.
  • ·         To participate in the Wheel of Fortune Millionaire Maker Sweepstakes, I have to swipe somewhere else between noon and 8 p.m.
  • ·         To participate in “Super Spin Sunday” I have to swipe somewhere else between noon and 8 p.m.

To complicate matters further. . .

  • ·         I can swipe at all four Total Rewards casinos – Bally’s Caesars, Harrah’s and Showboat – to get entries in the Wheel of Fortune Millionaire Maker Sweepstakes and “Super Spin Sunday”.
  • ·         I have to swipe only at one casino in order for my play at all four to count for the multiplier.

If I do all that, I won’t have time to play enough to make my multiplier worth anything, earn entries (up to 10 before 8 p.m. for the Wheel of Fortune sweepstakes; unlimited for the $1 Million Giveaway) or qualify for Bonus Tier Credits.  In case you’re not keeping track, that’s four separate promotions going on in one day, not even counting those daily Bonus Tier Credits, or any coupons you might have for free slot play and food.

Free Play Offers Reduced

Whenever slot players get together, one of the topics of conversation is generally, “I’m just not getting the free play offers I used to.”  Statistics released by the New Jersey Division of Gaming Enforcement would seem to confirm this.  Comparing March 2012 with March 2013, while the Atlantic Club increased its “promotional gaming credits” by 51 percent, Bally’s reduced them by 37 percent, Caesars by 32 percent, Harrah’s by 40 percent and Showboat by 45 percent.  However, there’s an interesting explanation behind all this, detailed in an excellent article published last month in the Press of Atlantic City.

Going Online

Caesars Interactive Entertainment, operator of the World Series of Poker and online gambling sites overseas, has applied for a casino license in New Jersey, signaling its intention to enter the state’s Internet gambling market. Majority owner Caesars Entertainment already operates four Atlantic City properties, so the casino license petition would allow Caesars Interactive to operate Internet gambling on behalf of Bally’s, Caesars, Harrah’s and Showboat.  Meanwhile, the Borgata also has announced its intentions to enter the Internet gambling business, as well.

Ride ’Em, Cowboy!

Tickets go on sale May 20 for the third annual City Boardwalk Rodeo, October 5 and 6 at Boardwalk Hall.  The past two years, the rodeo was held in late March/early April, but organizers were up against Easter this year, and fall always had been their first choice.

Bally’s

Read The Fine Print – II

I’m not a video poker player, but I’ve heard from several who are not happy that some of the single line machines at Bally’s have a small plaque underneath the bill acceptor stating “This machine awards one point for every $20 played.”  Other single line machines are all still one point for $10.  If this is happening at Bally’s, is it happening elsewhere?

Caesars

Empty Chairs At Empty Tables

That popular song from the musical Les Misérables pretty much describes the ballroom at Caesars for the Seven Stars Renewal Weekend dinner April 27.  With the room set for 600, I’d guess at least 15-20 percent of the seats were vacant, maybe more.  After the salad course, I ate my shrimp and some asparagus spears, leaving what others at my table described as an inedible filet.  While it looked nice on the plate, the entrée was bland, boring and pretty tasteless – kind of like the event itself.  I gave up waiting for dessert (Baked Alaska) – which some later described as the best part of the meal.  To make matters worse, the volume on the post-dinner music was turned up as high as the heat.  “Celebrity” Mario Lopez made a brief appearance, but, like so much else that Caesars does, it set us up for disappointment.  A lucky few actually met Lopez and got a photograph, but, after some silly remarks standing next to Caesars-Bally’s-Showboat General Manager Kevin Ortzman, Lopez was whisked away, presumably to make the same stupid presentation elsewhere in town.  (I found out later that he was at Harrah’s, but the folks at Bally’s got Robin Leach.)  Plus, either no one coached him well enough, or he just couldn’t remember his lines.  He forgot Ortzman’s name, and when he put in a plug for Caesars latest promotion, he mistakenly called it “Millionaire Matchmaker”.  Why even bother to have Lopez there if he’s going stay less than 10 minutes?  People were expecting him to walk from table to table, others hoped for a dance later.  (And, OK, some just wanted him to take off his shirt.)  When is Caesars going to learn?  The attendance at these weekends has been dwindling for years.  (I remember when it was so popular, they actually had to schedule two weekends.)  There’s little incentive to attend when the only “activities” are a 7X Reward Credit multiplier on Friday, and a dinner-dance (where hardly anyone danced) on Saturday.  Even with the chance to win one of 10 $1,000 cash prizes, the $100 in free play, match play or comps we were given at registration, and the post-dinner “hot seat” from 9 to 11, it’s not worth all the time, effort and expense Caesars puts into this.  If they want to feed us, give us a $200 gift card good at any Caesars-owned restaurant.  That way we can eat when we want – and what we want.  (With the exception of Mia, most of the restaurants at Caesars and Bally’s were pretty empty Friday, so they could use the business.)  Even the Seven Stars Lounge was quiet most of the weekend, and Bally’s Diamond Lounge Friday night was like a ghost town.  Instead of last month’s dinner, I’ll take one of those Diamond coupons books any day.  When you add up the value of those coupons, it’s a much better deal than what Seven Stars cardholders got.

Morton’s Continues 1:1 Policy

Morton’s Steakhouse continues to accept Total Rewards credits on a 1:1 basis – at least through June 30.  This is negotiated quarterly, so I’ll check back near the end of June to see if the policy will continue throughout the summer.

Speed Traps

I’m glad to see that Caesars has installed some speed strips in the self-park garage.  They still don’t seem to be enough to slow down the excessive speed at which drivers maneuver the facility, especially when turning corners to get to the next floor.  Better signage (“Two-Way Traffic”, “Yield” signs, etc.) and lighting are still necessary.

To The Egress

When Diamond cardholders going to pick-up their coupon booklets last month followed signage at the base of the second floor casino stairs/escalator, they were directed to the top, and then were greeted by a security guard and another sign directing them to an entrance around to the left. . .despite the fact there was a door into that room at the top of the stairs/escalator.  Wouldn’t it have made more sense to make that “exit” the “entrance” rather than wasting an employee’s time directing players to a door 100 or so feet away?

Harrah’s Resort

Bathroom Humor

It’s not just the men’s rooms at Harrah’s that have problems.  Here’s a first-hand report:

On April 5 about noon the Diamond Cove ladies room faucet would not turn off.  There was a constant flow of water for at least 15 minutes.  Maintenance stopped the running water – I mean they stopped the water to never run.  In fact, the soap dispenser was removed and on the counter was a box of 80 wet wipes, which didn’t last through the evening.  They hung this sign on the faucet:

I am out of commission but my neighbors here are happy to be of assistance.  Maintenance has been notified.  This unit will be back in service shortly.

This sign was in the fashion of a Do Not Disturb door knob sign that was professionally printed with purple background, white lettering with some words in dark purple as noted above.  How many calls for this message is required that it was actually an official printing project?  I think if someone hand-wrote OUT OF ORDER the women would catch on to the lack of water.  The neighbors wording must have referred to the wet wipes, which were gone before Saturday morning, and women were asking the cashiers if they had any.  By the way, I left April 9 about noon and there wasn’t any running water then when I went to check the status.  Four days!

Bad Wrap

Those ugly building wraps at Harrah’s have finally been removed.  Lady Bird Johnson can now rest in peace. [Only someone as old as I will understand that last reference.]

Showboat

Leaving The Dock Without Caesar?

Penn National’s Tim Wilmott and Jay Snowden, both former Caesars Entertainment employees, were in Atlantic City last month.  According to “Pinky’s Corner”, a column in the Press of Atlantic City, they are looking to possibly purchase Showboat.  (Caesars CEO Gary Loveman was in town for a couple of days, as well, Pinky reported.)  Several bartenders, other employees and even some players say they’re “in the know”.  They claim the deal is done and will be announced this month.  Don’t believe anything until you see the official announcement. A deal this big can’t fly under the radar without public documents being filed.

Smoke Gets In Your Eyes

A small fire in room 544 at Showboat forced customers staying on the fourth, fifth and sixth floors to evacuate for about an hour April 24.  No one was injured, but the floor sustained some smoke and water damage, according to the Atlantic City fire chief.

Harrah’s Philadelphia

Four Stars For Seven Stars Event

While Atlantic City may have blown it (see above), Harrah’s Philadelphia stepped up to the dinner plate two weeks earlier with a classy cocktail reception, a delicious three-course dinner featuring filet mignon Oscar, and an 11-piece orchestra (with a sound technician who knew how to keep the volume at just the right level). Throughout the evening, guests could get their photos taken for new player cards (and, note this, Caesars Atlantic City, they actually work in the machines, kiosks and at restaurants!).  The event was capped by a drawing for several thousands of dollars in free play and a private fireworks show.  In addition, all Seven Stars cardholders got $100 in free play and a polo shirt.  [Kudos, too, for including a dress code on the invitation.  Most guests actually dressed up for the occasion, though there were a handful of jerks who refused to remove their baseball caps during dinner.]

Was It Real Tar?  I Thought They Cleaned Up The Gulf

One of the appetizers on the menu for the Seven Stars Renewal Dinner last month was “Tuna Tar Tar” but I think they meant Tuna Tartare.  Whoever wrote that is probably responsible for the new Philly Tap & Tavern menu with its “Corn Beef”.  Unless this is some new veggie version of a hamburger made out of corn, I think they mean Corned Beef.

Suspect Sought

Police are looking for a suspect wanted in connection with the assault and robbery of a 69-year-old woman at Harrah’s April 24.  The victim was walking to her car just after midnight.  According to police, the suspect tackled her and knocked her on the ground, rendering her unconscious.  The suspect fled with her purse and other personal belongings.  The victim was later treated at a local hospital for minor injuries.

General

Not-So-Secret Circle

Several readers got a “top secret” survey and invitation to join the Caesars’ Circle Community (or Caesars without the apostrophe, depending on the source).  They were asked not to forward it to friends.  (Sure, as ifthat’s going to happen!  People couldn’t wait to send this to me; I must have received 10 copies.)  One woman stopped after 13 pages when the survey asked for her birthdate.  The Circle is not exactly top secret and it’s not new.  Here’s a link to the site, but you can’t access it unless you are a member, and you can’t join unless you’re invited.  Not that I was invited, but, frankly, after reading the rules and regulations, I don’t think I want to have anything to do with it.  Anybody read Doctor Faustus?

Here’s a portion of the email:

Help us create a better casino experiences [sic] for you.  Your opinion is valued!  Caesars Entertainment is inviting select Total Rewards members to form the Caesars’ Circle Community, which will serve as a team of special advisors to us as we seek to improve the services and experiences that we provide our guests.  We have limited spots available, so if you’d like to join the Caesars’ Circle Community, please share some information about yourself in a brief survey; it should only take about 10 minutes.  We’re trying to get a good representation of people who love entertainment, including but not limited to gaming.

So what will you be doing if you are selected?

  • Participating in surveys and discussion forums (when you can)
  • Helping us solve specific challenges
  • Teaching us more about customers like yourself!

What you’ll get:

  • Exclusive sneak peeks behind the scenes at Caesars Entertainment
  • Opportunity to influence direction of Caesars Entertainment and Total Rewards
  • Opportunity to participate in contests

Our promise to you

  • We will listen to what you have to say
  • We will share back with you what we’ve learned
  • We will never sell your information to a third party

We’d also appreciate it if you don’t forward this invitation to your friends – this is a personalized invitation that will work only for you.

Food Fight

Up until last month, players with those $100 Diamond Celebration Dinner certificates (or any other coupon) could not take advantage of special Total Rewards pricing in any of the restaurants either at Harrah’s or Horseshoe in Council Bluffs, Iowa, at the Horseshoe in Hammond, Ind. (and, possibly, others).  The restaurants called it “double-dipping” – citing the “cannot be combined with other offers” disclaimer.  Sorry, but this didn’t make sense, and I wasn’t aware of any other casino restaurants that operated this way.  It’s like shopping at a grocery store where you have a loyalty card and being told you can’t use a manufacturer’s coupon off anything but the full price of the item.  In Atlantic City and Philadelphia, I use coupons all the time and the amount is taken off the Total Rewards pricing, not the “regular” prices.  (Talk about double-dipping, at Harrah’s Philadelphia I not only got a 30 percent “senior discount” – on the Total Rewards price, but also used a $30 coupon.  My $47 order ended up costing me $2.20 in comps.)  Since I felt Caesars needed to have a consistent policy across the country, and the restaurants in Council Bluffs and Hammond were not abiding by the spirit or intent of Total Rewards and its benefits, I contacted officials in Las Vegas.  Long story short, all Caesars-owned casino restaurants have been directed to charge special Total Rewards pricing to eligible customers – coupons/certificates or not.  Thanks, Caesars and Total Rewards!

End Of The Race

According to a posting on the Total Rewards by Caesars Facebook page last month, there will be no “Great Race To Rewards” this year.  More shocking to me – someone who does not “do” Facebook – were all the negative comments from customers.  As I’ve written many times in the past, customers are more likely to focus on the negatives rather than the positives, but if I were a corporation I think I’d rather pass on some of this social media rather than air such “dirty laundry” in public.
No More Comps Or Free Play On Free Play
It’s being phased in slowly company-wide, but you’ll no longer earn Reward Credits and cashback on free slot play.  To be honest, most casino companies’ systems preclude you from this, so it was just a matter of time before Casears execs figured this out.  Frankly, it’s not that big of a deal when you do the math, but,, again, it would have been nice if someone had told us.

Phone Home

Contrary to popular belief, local and toll-free phone calls are not always complimentary for Seven Stars cardholders.  If this is a concern, check with the front desk first – though you might not always get the correct answer.  That’s why it’s a good idea to review your bill before you check-out.  If you find errors, or you have a question, settle this before you leave.  In the event you are charged for something you had been told was complimentary, e.g., local phone calls, all you have to do is request a credit.

On The Level

Isn’t the Level I Experience worth more than any of the Level II Experiences?
Tea For To
The description of the Level II Memphis Basketball Experience on the Total Rewards Web site says it includes: “…dinner for to at Jack Binion’s Steak House of ’37.”  [Oddly, it’s correct in the printed booklet we received.]
Desperately Seeking Cruisin’
I knew Carnival was having problems, but what’s with Norwegian Cruise Line?  This past month alone I received 15 emails (practically one every other day) plus several offers to pick up free cruise certificates at Atlantic City, Philadelphia and Las Vegas casinos.

Question Of The Month

I’m totally confused!  Just when I thought I understood the “new” Total Rewards program, I see another email from a player and I get even more exasperated.  What’s the story?  There has been so much “back-and-forth” regarding the annual retreat (formerly “annual getaway”), the Diamond Aspiration $750 airfare credit (available at 80,000 tier credits), and the Level I Experience (available at 150,000 tier credits), I’ve tried to summarize the benefits using two different examples.  I hope I have this correct (and don’t confuse things even more!), but here goes. . .

  • I achieve Seven Stars status with 150,000 tier credits on June 1, 2013. I must take my annual retreat by March 31, 2014, and I must take my Level I Signature Experience by June 30, 2014.  That gives me 13 months to take two trips.  I then get another annual retreat which I must take between April 1, 2014, and March 31, 2015.  I also get a $100 Celebration Dinner which I can use at any Caesars-owned restaurant before March 31, 2014.  To obtain this certificate, I go either to the Total Rewards desk or, if available, the specially-marked kiosk in the casino.  In addition, I get a $750 airfare credit which I can use to fly to any Total Rewards casino-hotel in the United States or Canada.  This benefit is available through March 31, 2014, and restrictions apply.
  • I achieved Seven Stars status with 102,000 tier credits on November 15, 2012.  If I didn’t take it, I lost an annual retreat because I had to take it before March 31, 2013.  Now I have an annual retreat I must take before March 31, 2014, so I have about 11 months (from May 1, 2013) to complete this trip.  If I earn 150,000 tier credits at any point during 2013, I then get a Level I Signature Experience which I have to use by June 30, 2014, but only after I take the annual retreat I earned from my play in 2012.  The earlier I earn 150,000 tier credits in 2013, the more time I will have to use the two trips.  Even if I earn 150,000 tier credits as late as December 31, 2013, I’ll still have six months to use the Level I Experience I will have earned.  Worst case scenario is that I have not taken my annual retreat by December 31, 2013, and I must complete my annual retreat by March 31, 2014, but still have three more months to complete my Level I trip.  I also get a $100 Celebration Dinner which I can use at any Caesars-owned restaurant before March 31, 2014.  To obtain this certificate, I go either to the Total Rewards desk or, if available, the specially-marked kiosk in the casino.  In addition, I get a $750 airfare credit which I can use to fly to any Total Rewards casino-hotel in the United States or Canada.  This benefit is available through March 31, 2014, and restrictions apply.

Survey Says. . .

I got lots of great tips from readers, but few wanted me to share them because they were afraid they’d get their host in trouble, or worse, the little glitch in the system they discovered might be corrected.  However, here are tips some readers swear are true.  No promises if they’ll work for you.

  • If you are RFB and use all your Reward Credits, you can still get comped at least $100 per night automatically.  It appears to vary by property, but in Atlantic City it is $160.  (Above and beyond how many Reward Credits you may have earned on your trip, more may be considered.)
  • You have to ask, but the Atlantic City properties will offer rebates based on cumulative loss over a calendar quarter for all the properties, not just per trip or per casino: 10 percent of losses over $100,000, 15 or 20 percent over $250,000.
  • If you receive DirectBet, Bally’s Atlantic City allows you to hedge it in some games.  For example, in roulette bet half a $100 DirectBet on red, bet the remaining $50 on black.  If either color hits, you walk with $50.  If 0 or 00 hits, you get half the bets back on red and black, yet still walk away with a net gain of $25.  This is useful when cashing a coupon just before hitting the road.

This Month’s Survey

I was lucky enough to attend two Seven Stars Renewal events, a dinner at Harrah’s Philadelphia and another at Caesars in Atlantic City.  How about you?  Did you attend an event?  How was it?  Send me an e-mail (sevenstarsinsider@gmail.com) and I’ll share your thoughts – anonymously, of course.

Darryl D. McEwen, Publisher

Seven Stars Insider

Photo: Zimbio

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Seven Stars Insider April Edition

Cat Deeley at Escape to Total Rewards

Cat Deeley

Here’s the latest edition of Seven Stars Insider. It’s a big one with lots of information, especially for the Atlantic City players. This is an easy read and an excellent resource for Caesars Total Rewards players. It’s long, but full of information. Head over to Seven Stars Insider to sign up for the newsletter.

Happy New Year!

I know this is April, but for Total Rewards it’s a brand new year of benefits.  The next 12 months will go fast, so consider making your plans early for the annual trip, oh, excuse me, “Retreat” (see more on this below) and celebration dinner (or dinners – yes, you’ll get a second valued at $100 once you earn 40,000 tier credits this year).  While you’re at it, go ahead and select your annual gift.

Benefits?

Spending 125 comp dollars for $1 of free play is great if you use your Reward Credits that way, but some of the other benefits being touted are a little pathetic:

  • In order to offer complimentary early check-in (which was never a problem as long as a room was clean), Caesars instituted a charge for everyone but its best players.  That’s like adding an extra charge for daily housekeeping, but telling Seven Stars and Diamond cardholders they get it for free.
  • Advance notice and the ability to purchase tickets for certain concerts and shows?  Just about any casino, stadium, theater, arena or similar venue offers that – all you have to do is give them your email.

Signature Events

While it’s a nice change from the past, the first word that came to mind as I was reading the list of options was “leftovers”.  Jazz Fest, the 4th of July Celebration and a Forum Shops shopping spree were – and still are – among the Signature Experiences Caesars offers.  Plus, a lot of Seven Stars cardholders can probably get their hands on complimentary tickets to the Vegas Uncork’d event or Shania Twain without “wasting” their Signature Event.  And getting complimentary rooms shouldn’t be a problem.  In addition. . .

  •  Anyone who wants to go to Jazz Fest will hopefully be within driving distance.  With such short notice, airfares – which already are inflated during this time – are through the roof.
  • The Fashion Weekend is over Rosh Hashanah, the Jewish New Year and the first of the High Holy Days.  Rosh Hashanah begins at sunset Wednesday, September 4, and ends at nightfall Friday, September 6.
  • I can’t blame Caesars for this, but it seems a little insensitive of the Miss America Organization to schedule this year’s pageant over Yom Kippur, considered by many as the holiest day of the year.  Yom Kippur begins at sunset Friday, September 13, and ends at nightfall Saturday, September 14.  Friday is the first of two rehearsal days and Saturday is the “Show Us Your Shoes Parade” (not “Parade of Shoes” as Caesars calls it) on the Atlantic City Boardwalk.

By the way, you won’t find the Signature Events on the Total Rewards Web site yet, but you can access them by clicking here. 

Retreating From A ‘Getaway’

One change from last year’s Seven Stars program is that the “Annual Getaway To Any TR Resort or Casino” has been renamed “Annual Retreat To Any TR Resort or Casino”.  Did anyone bother to look up the definition of the word “retreat”?  Among them are “a movement away from danger or a confrontation, back along the original route”, “a withdrawal from a position or point of view to one intended to lessen conflict”, “a period of quiet rest and contemplation in a secluded place”, and “a quiet secluded place where people go for rest and privacy”.  Not sure any of those accurately describes a trip to a casino.  Or is Caesars suggesting we retreat from its casinos and play/stay elsewhere?  In any event, it’s an unfortunate choice of words.

The Fine Print

Among the “Rules & Regulations” – printed in a typeface about half the size of the rest of the book, is “Movie benefit is available at participating Total Rewards casinos only.  Please check with your host or Total Rewards for more details.”  This is the first and only reference I could find to movies.  Seasoned Seven Stars cardholders will be familiar with this, but those new to the program may be scratching their heads.  Related to this, there is no mention of complimentary Internet access or boarding pass printing – benefits which Seven Stars cardholders have come to expect.  Some properties, but not all, also provide complimentary local and toll-free calls.  Word to the wise: If any of these benefits/services is important to you, ask at the front desk when you check-in.

A Little More Notice, Please

In addition to learning about the Jazz Fest Signature Event about a month before it begins, my invitation to a Seven Stars Renewal Event at Harrah’s Philadelphia arrived a little more than two weeks prior to the dinner. (The return address was Total Rewards in Las Vegas, but it’s not unusual to get invitations from Harrah’s Philadelphia as little as two or three days before an event.  Kind of makes you feel like not enough people responded and you were an after-thought to help fill the room.)  In Atlantic City, many Platinum cardholders got a similar two-week notice for a coupon book giveaway.  We all know that these events are planned far in advance.  At a minimum, Caesars should consider a “Save The Date” email.  Contrary to what it may appear, some of us do have “a life” that includes weekend activities other than gambling.

Left Hand, Meet Right Hand – Part I

I probably received more than 30 emails from readers who called last month to book one of the 2013 Signature Events, only to get what was essentially a verbal “deer in the headlights” reaction at the other end of the telephone.  Here’s a good example:

“I called the toll-free number and the operator didn’t seem to know anything about these.  She asked me for an offer code (I assume she means on an invitation she thought I received in the mail) which I do not have.”

When I called to inquire about the cruise, I was put on hold for about seven minutes, only to be told that no one knew anything about it, that “it hasn’t been loaded into our system yet”, and “a host or someone from Marketing will get in touch with you.”  (Someone did call me back four days later.)

Left Hand, Meet Right Hand – Part II

In addition to the emails from players, I received several more from Caesars employees – especially those who work at properties where the Seven Stars Signature Events are being held.  None of them was aware of any of these and added that, more often or not, they learn about what’s going on in the company from my newsletters and emails.  What was it I wrote about last month?  Communication, communication, communication.

In Memoriam

Since it’s the beginning of a new year for Total Rewards, like the Oscars, the Grammys and other awards programs, it’s time to look back on some of the things we’ve lost over the past 12 or so months.  (I’m sure you can think of more!)

  •          The Range at Harrah’s Las Vegas (now a Ruth’s Chris Steak House)
  •          BarleyQue at Harrah’s Philadelphia (now Philly Tap and Tavern)
  •          Don Marrandino (formerly Eastern Division president of Caesars Entertainment)
  •          Canal Street Bread & Sandwich Co. (now Earl of Sandwich) and the Mansion Café (now banquet and meeting space) at Showboat Atlantic City
  •          Food and beverage outlets that accept comps on a 1:1 basis (too many to mention)
  •          Show in the Sky and Lucky Strike Bowling Lanes at Rio
  •          Café Cappuccino (now Café Tazza – where comps are accepted, but at 2:1) and Temptations at Harrah’s Resort Atlantic City
  •          The Imperial Palace (now The Quad)
  •          Human Nature at the Imperial Palace (now at the Venetian)
  •          Being able to purchase the Press of Atlantic City at any Atlantic City casino gift shop
  •          The Virginia City Buffet at Wild Wild West in Atlantic City
  •          PNC ATMs in all Atlantic City casinos
  •          Bradley Ogden’s (now Gordon Ramsay Pub & Grill) and Nero’s Steakhouse (now The Old Homestead) at Caesars Palace
  •          The President’s Lounge at the Summit at Harrah’s Lake Tahoe
  •          Complimentary early check-in (all Caesars casino hotels)
  •          An extra hour (from 11 p.m. to midnight on Fridays and Saturdays) at the four Diamond Lounges in Atlantic City
  •          Shrimp served Sundays through Thursdays in Atlantic City Diamond Lounges
  •          Monday and Tuesday opening of Bally’s Atlantic City’s Diamond Lounge
  •          Thursday opening of Harrah’s Resorts Atlantic City Seven Stars Lounge
  •          The TR Insider program
  •          Complimentary soft drink refills at 6ix a Bistro (Bally’s Atlantic City)
  •          “No Resort Fees” at select Caesars Nevada casino hotels.
  •          Bill’s Gamblin’ Hall & Saloon (to become next year the Gansevoort Las Vegas)
  •          The Bank of America Total Rewards Visa credit card (now issued by Comenity Bank)
  •          Most of the Wild Wild West at Bally’s in Atlantic City

Ak Chin

Drinks On The House

A reader reports that Seven Stars cardholders may now get coupons for free drinks to be used while actively playing in the casino.

 

Harrah’s New Orleans

Diamond Lounge Returns To Original Location

It was nice while it lasted.  The way-too-small Diamond Lounge at Harrah’s has returned to its original location in the High Limits area.  The move to what was formerly Bambu restaurant was only temporary due to the anticipated larger crowds in town for Super Bowl and Mardi Gras.  During Jazz Fest, which begins later this month and continues through the first weekend in May, a special Seven Stars Hospitality Lounge will be set-up.

Las Vegas

Gansevoort Las Vegas (formerly Bill’s Gamblin’ Hall & Saloon)

Movin’ On Up

The Las Vegas Strip will join the Caribbean resort islands of the Turks and Caicos, as well as Park Avenue in New York and that city’s Meatpacking District when a $185 million redevelopment will transform Bill’s Gamblin’ Hall & Saloon into the Gandesvoort Las Vegas.  Expected to open in early 2014, the hotel will have 188 “Parisian apartment-style rooms” – including 19 suites.  The building is being remodeled to include a new lobby area, a redesigned lobby bar, ultra-lounge, retail outlets and a 40,000 square-foot casino.  A restaurant overlooking the Strip also will be developed, as well as Drai’s Beach Club and Nightclub, a 65,000 square-foot indoor-outdoor nightclub and rooftop pool area overlooking the Strip.

Atlantic City

No Sale

The Pier Shops at Caesars thought they found a buyer in Michael Kohan, a New York real estate investor who specializes in taking over distressed shopping centers.  However, the deal fell through, according to an internal memo from mall General Manager Harry Geety.  Kohan said he wanted to keep the mall’s upscale appearance, but would add more lower-priced stores to make shopping more affordable for Atlantic City tourists.  According to an article in the Press of Atlantic City, Kohan said he remains “ready, willing and able” to close a deal.  But Geety’s memo indicates that the mall has ended negotiations.

The Unfairness Doctrine

It seems a little unfair considering it happened in Las Vegas – and in 2007, but New Jersey has fined Caesars Entertainment $225,000 for a drugs, sex and gambling scandal at Caesars Palace and Rio.  The New Jersey Division of Gaming Enforcement claims that the company’s alleged misconduct in Las Vegas had the potential to harm the reputation of the casino industry across the country.  The case involved a Nebraska businessman who gambled away millions of dollars and was indicted by a grand jury for failing to pay $14.7 million in gambling debts.  The charges were later dropped in a settlement with Caesars.  The high-roller then filed a civil lawsuit alleging that Caesars allowed him to gamble even though it knew he was incapacitated by drugs and alcohol, further alleging that Caesars Entertainment personnel plied him with alcohol and repeatedly gave him pain killers without a doctor’s diagnosis or a prescription.

Throwing The Book At Them. . .If They Can Be There To Catch It

Those annual coupon booklets, so popular with new and renewing Diamond cardholders, are being given out this year April 19 and 20 (April 12 and 13 for Platinum cardholders).  Several Diamond and Platinum cardholders have contacted me to express their disappointment because they’ve already made plans and can’t change them – one couple has booked a cruise through an offer from Caesars.  I agree. . .it doesn’t seem fair.  You spend all year earning this benefit, then Caesars gives you a few weeks’ notice and eight hours over two days to claim it.  (Also, the Friday giveaway times are 2 to 6 p.m. – difficult for most “working people” who have a 9-5 job Monday through Friday.)  In my opinion, it’s one of the best Diamond and Platinum card benefits.  I wish there was something similar for Seven Stars cardholders.

R.I.P. TR Insiders

The final Insiders event took place March 15 to celebrate St. Patrick’s Day.  Aside from the deafening music – when is Caesars going to wise-up and turn down the volume at its events? – the staff at Showboat got it right. The promised cocktails and hors d’ouevres turned out to be a complete dinner buffet that was frequently refreshed and looked extremely appetizing.  (Because I expected only cocktails, I made other dinner plans, so I didn’t get to sample anything.)  And there was plenty of seating.  I was a little put-off by the “little person” dressed as a leprechaun who greeted guests at the door, but if he didn’t object, why should I?

Is Anyone Out There Listening?

A reader got a “Host Survey” from Caesars Atlantic City casinos only to be surprised when the questions centered on a host he never knew he had.  He made it clear he was pretty unhappy that this person had never contacted him, and expected someone from the casino would have responded to his concerns.  He’s still waiting. Another reader sent me an email describing a similar experience.  Kind of makes you wonder if anyone ever reads these surveys.

Ban The Scan

Depending on the day of the week and where you park, Seven Stars and Diamond cardholders may no longer be able to scan their valet parking tickets to retrieve their vehicles.  The scanner was working at Harrah’s on a Monday morning, but the cashiers at Caesars and Showboat told me that so many players were giving their Total Rewards cards to friends that cashiers were told to check IDs and manually process the tickets.  While it really doesn’t delay things that much, it was a nice convenience.  Be prepared to show ID at the self-parking garages too – again, these generally are spot checks, but it’s happening more and more often.

Diamond Lounge Hours

Don’t count on the Total Rewards Web site for accurate information on the hours for the Diamond Lounges in Atlantic City.  The actual hours are

Sunday: Noon to 8 p.m.

Monday – Thursday: 2 to 8 p.m. (Bally’s is closed Mondays and Tuesdays)

Friday: 2 to 11 p.m.

Saturday: Noon to 11 p.m.

Last admittance is a half hour before posted closing; last call is approximately 20 minutes before posted closing. Food service on Fridays and Saturdays ends at 10 p.m.

Disappearing Act

Magician Steve Wyrick may be making things disappear over at the Golden Nugget, but I’m pretty sure he had nothing to do with the fact that the local Press of Atlantic City newspaper has disappeared from the shelves of Caesars four casino gift shops, and you no longer can pick up a complimentary copy of the weekly At The Shore– also published by the Press.  [Full disclosure: I write a biweekly column for At The Shore.]  According to one employee who wished to remain anonymous, this is “retaliation” for the unflattering article the Press published last month about Bally’s (see below).  How childish and unprofessional!  Didn’t anyone consider how this might inconvenience hotel guests who would enjoy reading the morning paper over breakfast?  Caesars also has cancelled its advertising in the daily newspaper.  Caesars pulled a similar stunt at its Las Vegas hotels a few years ago when the Review-Journal published something it didn’t like.  The ban lasted about a year, as I recall.

Bally’s

‘Casual Dining’

While the list of “casual dining” outlets on the back of a promotional mailing from Bally’s lists Nanking, Primo Pizza, Harry’s Oyster Bar, Noodle Village, Wild Wings, Johnny Rockets, Corner Café and Sack O’ Subs, don’t try to use the coupons in that same mailing at any of those places.

 The coupons say “Select Caesars, Harrah’s Resort, Showboat or Bally’s casual dining outlets”.  For the record, the coupons are good at the following places:

Bally’s – Preview and 6ix a Bistro

Caesars – Café Roma and Kwi

Harrah’s – Sammy D’s, Bill’s Bar and Burger, and Waterfront Buffet

Showboat – Crossroads and French Quarter Buffet 

According to Mary at Harrah’s Room Service, the coupons also are good for Room Service at any of the four properties.  As always, check to be sure the listed outlets or Room Service will accept the coupons before placing your order.

Not Much Ballyhoo Over Bally’s

Bally’s doesn’t fare so well in an article published last month in the Press of Atlantic City.  “It’s an eyesore.  It’s a shame,” the article quotes a Maryland tourist.  The article relates how Caesars Entertainment began sealing off parts of the Wild Wild West last year to replace some of the casino space with new retail and entertainment attractions.  To date nothing has been built, and Caesars says it has no updates to announce on any redevelopment.  I receive several emails every month about conditions at Bally’s, and I experienced the less-than-standard accommodations myself earlier this year.  Though The Reserve and Arturo’s still are among my favorite Atlantic City casino restaurants, I won’t be back for any more overnight stays.

Just Change SAMM To BALL

This summer it will just be Bally’s Beach Bar, not Sammy’s – as in Sammy Hagar.  Hagar and Caesars could not reach an agreement over the Hurricane Sandy-damaged bar.

Crummy Deal At Sammy D’s

At breakfast, Seven Stars cardholders get a complimentary half of one of those wonderful “Extra Crummy Coffee Cakes” Sammy D’s serves – a whole one if you have a party of four.  If your server doesn’t offer it, be sure to ask.  Another tip, if you order the Complete Continental, select the muffin or bagel, since the coffee cake comes free.

Bill’s Bar, Burger. . .& Breakfast

Bill’s Bar & Burger is now serving breakfast on Saturdays from 8:30 to 11 a.m.  For those staying in the Atrium Suites and the Harbour Tower, it’s a long walk to Sammy D’s.  Plus, during construction of Sammy D’s, Bill’s proved it could serve a mean breakfast.  (By the way, maybe it was “new restaurant” jitters, but the hamburgers at Bill’s have improved immensely since the place opened.)

Going, Going, Gone

For the third time now, my host has left and no one bothered to alert her customers.  Because I was suspicious that two emails were returned with the message, “Your message can’t be delivered because delivery to this address is restricted”, I picked up the phone and Harrah’s operator gave me the news.  In the past, emails went through as if the person were still working there, so at least there’s some improvement in the system.  But, how difficult is it to send a quick email advising customers their host has left, that someone new will be assigned shortly, and here is an interim contact until that happens?  This happened at Caesars a few years ago, as well, and probably at Bally’s and Showboat too.

Showboat 

Welcome Back, Carl!

Popular Diamond Lounge bartender Carl is back after an extended medical leave.

Rocket Fuel

Johnny Rockets has the best deal in town for casino breakfasts: $6.59 three-ingredient omelets (including bagel, English muffin or toast and potatoes), three pancakes and breakfast meat for $5.99, four strips of bacon for $2.49, and $5.99 for two eggs any style, bagel, English muffin or toast, and potatoes and breakfast meat.  Compare that to prices across the way at Crossroads where you’ll pay $13 for that same omelet, $6 for a side of bacon, and $10 for three pancakes (with no breakfast meat).  Plus, if you’re lucky you might snare one of the tables up front that looks out over the beach and the ocean.  Johnny Rockets accepts comps on a 1:1 basis, but unlike other casino outlets, the sales tax will not be waived.  It’s still a bargain.  [NOTE: Johnny Rockets at Bally’s accepts comps, but at a 2:1 ratio, but the basic pricing is the same.]

Horseshoe Casino Cincinnati

Pitching Horseshoe

Horseshoe Casino Cincinnati has opened.  The $450 million casino features 2,000 slot machines, 87 gambling tables and a 31-table World Series of Poker Room.  The complex has six sit-down restaurants with a seventh on the way.  Click this link for a variety of local articles relating to the casino.  In addition, here’s the link to a video about the casino.

Thistledown Racino 

Racino To Open

Located in the Cleveland suburb of North Randall, Thistledown – which originally opened in 1925 – is one of seven horse-racing tracks in Ohio, and the second to open as a “racino”.  It’s expected to open this month as a new Total Rewards casino – minus any name (Caesars, Harrah’s, Horseshoe) that would indicate so.  Rock Ohio Gaming, a joint venture between Rock Gaming and Caesars Entertainment (which also operates the Horseshoe Cleveland) spent $88 million on renovations and additions.  The racino is limited to video lottery terminals (1,145 of them), which to the average gambler look and play like slots.

Harrah’s Philadelphia

General 

Wheel Of Misfortune

If you’re a “Wheel of Fortune” fan, wouldn’t it be fun to attend a live taping in New York City?  Certain Total Rewards players got that opportunity last month, but, according to one person who accepted the offer, it wasn’t exactly what she expected.   “We stood on the ‘VIP’ line for over an hour with our heavy coats, not being able to leave to get food because there were no concessions open, and no ‘re-entry’ allowed anyway.  Our seats were so bad, we couldn’t even see the board. . .we were too far to the left.  We walked out before the second show taped (forfeiting the ‘gift’ which we heard was a sparkly Wheel pen) and just felt foolish for believing (or hoping) that Caesars might actually offer something special!  All in all, between transportation to and from Madison Square Garden, and two drinks and two mini-sliders at a nearby pub, I spent $90 to take advantage of this silly free offer.  I don’t know why Caesars runs such dumb promotions that only aggravate me more than make me feel appreciated being a ‘valued customer’.”

Total Rewards Web Site 6.2

I’ve lost track of the number of times the Total Rewards Web site has been revamped.  While there’s much to like about the latest version – particularly the consistent look of each casino’s individual Web page, isn’t it time to retire that lame Jimmy Kimmel video?  For one thing, it’s out of date – at the end it says to play the “Escape To Total Rewards Game” which ended last year.  For another, it’s just a stupid premise, having Kimmel inside a prison talking about Total Rewards benefits to a bunch of inmates – not to mention the unsafe driving practices at the beginning where Kimmel takes his hands off the wheel to thumb through cards in his wallet.

Question Of The Month

If a player new to Total Rewards (or even a current Seven Stars cardholder) reaches 150,000 tier points any time before December 31, 2013, will he/she get all the benefits of Diamond Aspiration Level 1 ($100 celebration dinner), as well as 2 and 3 (trip with $750 airfare and four nights’ accommodations, a Diamond companion card, etc.), AND the two retreats, the Seven Stars companion card, etc., etc., that he/she gets as a Seven Stars cardholder?  Excellent question. . .I didn’t know, so I went right to the “top” at Total Rewards for an answer: All players will achieve a Diamond Aspiration and/or Seven Stars Signature Experience as they pass each tier threshold.  In the example below, players will receive all Diamond Aspirations and the Level I Seven Stars Signature Experience, in addition to the Diamond and Seven Stars benefits that come along with tier status. Privileges associated with Aspirations and Experiences are made available to players as they achieve the tier threshold, as outlined below:

  • At 15,000 tier credits, players receive the $100 celebration dinner.
  • At 40,000 tier credits, players receive the complimentary stay.
  • At 80,000 tier credits, players receive a trip with $750 in airfare credit, a Diamond companion card, early check-in/late-check out, etc.
  • At 150,000 tier credits, players have reached Seven Stars Signature Experience Level I, which provides access to a trip, including a $1,200 airfare credit.  Since these players have also achieved Seven Stars status, they also get the “retreat” benefit.  That gives Seven Stars players two trips.
  • If players are already Seven Stars cardholders, but did not achieve the 150,000 tier credits this year, they would still receive the retreat benefit, but would not receive the additional trip.
  • Once players achieve 150,000 tier credits, they would also receive a Seven Stars Companion card, but this companion would be the same companion they’ve selected as their Diamond Companion.

Survey Says. . .

Last month I asked a question regarding the contents of this newsletter: “Should I stick to the facts, and stop editorializing?”  Thanks for the vote of confidence.  Everyone who wrote me – and there were many more than usually respond to these mini-surveys – said to keep calling it as I see it.  Typical of the emails I received: “Don’t question what you are doing or saying, and continue as always!  You are our voice and doing a terrific job of speaking!”

This Month’s Survey

I realize this particular example applies only to those of us whose “dominant casino” is in Atlantic City, but I just learned from another player that I could use my quarterly $100 spa credit to purchase items like shampoo, hand creams, or anything sold in the retail section of the four casino spas.  You just ask your host for a “shopping certificate” instead of a regular spa credit.  How about you?  Do you have an “inside tip” like this that you’d be willing to share with others?  Send me an e-mail (sevenstarsinsider@gmail.com) and I’ll share your thoughts – anonymously, of course. 

Darryl D. McEwen, Publisher

Seven Stars Insider

 

Photo: Hawt Celebs

Tweet me @eastcoastgamblr

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The Roof At The Quad Falling Apart

I stayed at Harrah’s Las Vegas a couple weeks ago and had a suite on the top floor. It was pretty awesome for Harrah’s. You can see video and pictures at Vegas Chatter. Since the room was so high I got a pretty good look at the strip that I normally wouldn’t have. The living room looked straight out to the strip but bedroom overlooked The Quad.

Imperial Palace turned into The Quad in December but is still undergoing a lot of renovation. The construction on the streets and in the casino is apparent and should be finished this year. I’m not sure it’s on the renovation schedule but it sure looks as if the roof at The Quad could also use some work. Maybe Caesars Entertainment is waiting for the roof to collapse before they renovate the rooms. Maybe.

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Seven Stars Insider – March Edition

Katherine McPhee Total Rewards Concert

Katherine McPhee

Here’s the latest edition of Seven Stars Insider. This is an easy read and an excellent resource for Caesars Total Rewards players. It’s long, but full of information. Head over to Seven Stars Insider to sign up for the newsletter.


Sorry About That. . .

Gordon Ramsay Steak is located in Paris, not Planet Hollywood, as I wrote last month.  Also, unlike the others, the Diamond Lounge at Caesars in Atlantic City serves nuts.  Sorry for these errors!

Harrah’s Rincon North San Diego

Updates

I’ve updated the Web page to reflect some changes and new information regarding Harrah’s Rincon.  In particular, be aware that major renovations and new construction are taking place.  I stayed there last month and, perhaps because of where my room was located, construction noise was not a problem.  Also, unique to Rincon is a complimentary $50 media package for Seven Stars cardholders.  Rather than providing complimentary Internet access and unlimited in-room movies, Rincon allows you to decide how to “spend” your allowance. Internet access is $12.99 per day ($24.99 for property-wide access) and movie charges vary.  While food and service were “hit or miss” at Rincon’s “fine dining” restaurant, Fiore, one annoying aspect was an unadvertised $3 “split plate charge”.  Friends I took to dinner one evening asked to share a salad and, it wasn’t until the next morning when I had better light and a chance to review the check more thoroughly, that I discovered the cost of the salad increased from $13 to $16.  While I still think it’s a little cheap to levy this additional charge, customers should be advised about this either by their server or by a notation on the menu.  Also, when a specific brand of vodka was ordered, but not available, the server (or the bartender) took the liberty of replacing it with another brand – again without saying anything to the customer.

Harrah’s New Orleans

Diamond Lounge Relocated

The Diamond Lounge – formerly located in the High Limits table games area – has been moved to the location previously occupied by Bambu Restaurant.  Unlike some Diamond Lounges, guests order food from a printed menu; selections include shrimp and prosciutto bruschetta, a red bean onion dip, alligator, crawfish and Andouille sausage, international cheeses and prosciutto, mini muffaletta sandwiches, and fresh fruit with berries. In addition, there are a few desserts.  Diamond cardholders are limited to four cocktails and two menu items; Seven Stars cardholders have unlimited choices.

Harrah’s North Kansas City

Everything’s Up-To-Date In Kansas City

Thanks to a reader who recently visited there, Harrah’s North Kansas City now has a page on the Seven Stars Insider Web site: https://sites.google.com/site/sevenstarsinsider/harrah-s-north-kansas-city.  If you’ve recently visited a Caesars-owned casino not featured on the Web site, please feel free to send me your comments.  Also, if you see information on the site that requires updating, please send me that information as well.

Las Vegas

Hype, Hype, Hurrah!

A reader who lives on the East Coast (and about an hour’s drive from Atlantic City) sent me his latest offer from Las Vegas: Choice of a $50 Macy’s gift card or $50 in casino play – and three complimentary nights either at The Quad or Rio.  “Do Caesars marketing folks really think I’m going to hop on a plane and travel to Las Vegas for $50 and three free room nights (and at The Quad – yuk!)?  Plus, it’s over a specific set of dates.  This was a waste of printing and postage.”

Useless Surveys

Last month I received a second survey from Total Rewards about Las Vegas casino hotels.  [The first one had several errors and I just deleted it.]  This time I exited after the first two questions.  Doesn’t anyone test these on a sample base of customers before sending them out?  One of the questions on the survey was based on a laundry list of Vegas casinos.  I was asked to indicate when I last stayed at any of them, if I’d heard of them but never stayed, etc.  Problem was the list was so long that I had to keep scrolling to the top to be sure I was checking the right box.  I gave up after about 10 casinos.  The next question asked me where I stayed on my last visit to Las Vegas.  As it turns out, I stayed at three different hotels during my weeklong visit.  However, the only option I had was to check one.  That’s when I gave up again because I was sure the next set of questions was going to be based on whatever casino I checked, and would probably result in a bunch of false-positives, for lack of a better word.  I’m happy to give my opinions (just read this newsletter!), but send me a survey that asks the right questions and is in a format I can actually respond to.  I’ve rarely received a survey from Caesars/Total Rewards that I would actually take the time to complete.

Rio All-Suites Hotel & Casino

Before The Parade Passes By

The Rio’s free Masquerade Show in the Sky will end March 30.  This one-of-a-kind show featuring parade floats suspended from a track in the ceiling, as well as an accompanying stage show with singers and dancers, started in 1997, but over the years performances were cut-back to Thursdays, Fridays and Saturdays.

Atlantic City

Seven Stars ‘Renewal Weekend’

Nothing official, but several sources tell me that the Seven Stars “renewal weekend” will be April 26-28.

1+1+1+1=1?

Instead of four different hosts – one at Bally’s, one at Caesars, one at Harrah’s and one at Showboat – I’m hearing that Caesars is considering assigning players just one city-wide host, similar to what they’ve been doing in Las Vegas.

Food, Glorious Food – and Wine

Caesars Entertainment’s Atlantic City Food and Wine Festival will return for the fifth year beginning July 25. Among the first celebrity chefs to be announced are Robert Irvine, Pat and Gina Neely, and Rocco DiSpirito. Total Rewards cardholders can purchase discounted tickets in advance at acfoodandwine.comticketmaster.comor by calling (800) 736-1420.  Ticket sales will open to the public at 10 a.m. March 8.

Room Service

Borgata Hotel Casino & Spa has become the first land-based casino in the United States where customers can gamble while inside their hotel rooms through the television.  The 90-day trial – which began in mid-February – allows hotel guests with a player’s card to play video slots and poker.  While Borgata eventually will allow guests to gamble on smartphones and other mobile devices by the pool or in restaurants, the trial period will restrict mobile wagering to television sets inside the resort’s hotel rooms.  Patrons must first check-in to a Borgata hotel room, where they will be given a password for the television gambling software.  To gamble on the TV, patrons must enter that password, which is valid only for however long the patron is checked in to the hotel, and the PIN associated with their player’s card.  Patrons must first walk to the cashier’s cage on the casino floor and deposit the money with which they will gamble.  Under New Jersey’s mobile gambling regulations, patrons can gamble up to $2,500 a day.

Wynn Loss Statement

Speaking of Borgata, if you purchased My Borgata Vacation certificates with your comp dollars, you need to know that they no longer are accepted at Wynn and Encore in Las Vegas.  They are valid only at Main Street Station, The Orleans, Sam’s Town and Suncoast in Las Vegas; the Blue Chip in Michigan City, Ind. and Par-A-Dice in Peoria, Ill.; and Delta Downs in Vinton, La., and Sam’s Town in Tunica, Miss., and Shreveport, La. Unused and unexpired certificates may be returned to the My Borgata Card desk for credit.

Caesars

Boardwalk Buffet Still Open

It was supposed to close last month for renovations, but the buffet at Caesars is still open for business.  Perhaps someone realized that the folks in marketing printed and distributed coupons good at the buffet for the month of March, though one host reports that the buffet will, indeed, close mid-month.

Harrah’s Resort

Sounds Like. . .

They may not know how to spell it, but they sure know how to prepare it!  The “Coco Van” [coq au vin] on the menu at the Diamond Lounge last month was delicious, as was the marinated grilled flank steak.  Congratulations to the chefs!

New Menu At Seven Stars Lounge

Following in line with the lounge at Caesars, the menu has been changed at Harrah’s.  Some “old favorites” – like ice cream – may still be available, so ask your server.

Harrah’s Lights Up Your Life

Last month Harrah’s was offering a “Light Up Your Love” package that would spell out a proposal in lights on the Waterfront Tower.  Included was a 1 p.m. late check-out, free parking, VIP check-in, a $100 dining credit, limo ride and a bottle of champagne.  The cost?  $699 during the week, $1,000 over the weekend.

Quote Of The Month

Here it is, direct from the top of the menu at Luke Palladino – run-on sentences, unnecessary capitalization and punctuation, misspellings, and all:  “Dear Valued Customer: Harrah’s is very proud to have recently Introduced a newly Re-designed and Re-energized Total Rewards (TR) Program which offers rewards and benefits to it’s members, that are unparallel to any other gaming entity World Wide. As an extension of these rewards and benefits, when you present your TR Card while Dining at Luke Palladino, you will receive the benefit of a favorable enhancement in the form of special pricing.  Please note below the items indicated by the TR logo.” Translation: “Give the server your Total Rewards card and you’ll get discounted pricing on any menu item identified with the TR logo.”

Harrah’s Philadelphia

Two Hours Every Week Have Just Become Happier

Fridays from 10 p.m. to midnight, Harrah’s hosts a “Happy Hour” at the Cove exclusively for Seven Stars cardholders.  It’s in a trial phase to see what type of response and demand Harrah’s receives.  Currently, there are just complimentary cocktails, but, depending on response and demand, Harrah’s may add a limited food selection as well.

Third Time’s A Charm?

First it was the End Zone.  Then, last June, it reinvented itself as BarleyQue – a clever, but confusing moniker that really didn’t mean much to many customers.  In addition, the menu changed more frequently than Hillary’s hairstyles during the Clinton years.  This month, BarleyQue will become the Philly Tap and Tavern with, yes, another menu change, bringing back some of the popular items from its days as End Zone.  I’ve been suggesting this for months, but some high-priced restaurant consultant probably made a bundle off this.

Senior Days

Harrah’s is continuing its popular Senior Days this month – free valet parking, 30 percent discount at participating food outlets, etc. – but note that the day has changed from Wednesday to Tuesday.  Harrah’s defines “Senior” as 60 and older.

General

More Questions Than Answers

We’re two months into the new year, earning tier credits for a casino loyalty program that won’t tell us its benefits.  All we know for sure is that the “milestones” for the various tier levels have increased, we can get bonus tier credits if we earn 500 or more credits in a single day, that two new “Diamond Aspiration” levels have been added, and, effective April 1, Seven Stars and Diamond cardholders are going to get a more favorable rate if they opt to exchange comp dollars for free play.  Yes, we’ve heard that at 40,000 tier credits we’ll get a free four-night trip to any Caesars casino and, if we wait until we earn 80,000 credits, Caesars will throw in $750 for airfare and a “Diamond Companion Card”.  Then there’s this mysterious second trip – “offered as a Level I Signature Experience”.  Other than that, we really don’t know much, including any specific details about these aforementioned benefits.  Contrast this with Delta Air Lines.  In January Delta sent letters to its customers announcing changes and enhancements to its frequent flyer program, but they won’t take effect for a year.  Total Rewards customers should have received a similar courtesy and a little more notice.  At a very minimum, the new program’s benefits should have been spelled out at the same time the increased tier levels were announced.  It gives you the impression that they’re making this stuff up as they go along.  Would you deposit money in a bank or take out a loan without knowing the interest rate in advance?  [For more on this subject, see below.]

Question Of The Month

I became a first-time Seven Stars cardholder in November 2012.  Not wanting to miss out on anything, I’ve already taken my annual trip, scheduled my annual celebration dinner and ordered my annual gift.  I understand I get to do this all over again starting April 1, but I’m concerned about rumored changes to the Total Rewards program.  Will the benefits be different?  Good question.  They shouldn’t be.  After all, you and I earned our 100,000 (or more) tier credits between January 1 and December 31, 2012, when, among the promised benefits were an annual trip (with $1,200 in airfare, $500 dining credit, etc.), a gift and a dinner.  I think Caesars would have a lot of unhappy customers if, at a minimum, cardholders don’t receive these.  However, don’t be surprised to see changes in benefits for this year, meaning benefits you’ll receive for tier credits earned between January 1 and December 31, 2013.

Yes, Resort Fees

A lot of signs came down, a lot of Web pages were changed and even a Facebook page was deleted.  After years of touting “No Resort Fees” Caesars Entertainment is now charging an extra $10 to $25 per night at some of its Nevada hotels, “in response to the increasing demand from our guests to provide a package price instead of the inconvenience of separate fees,” according to Gary Thompson, director of corporate communications.  Sure. Can’t you just see customers lining up at the front desk demanding to pay what is essentially a higher room rate? (For the record, reservations made before March 1 are exempt from the fee.)  The big question will be how players with comp rooms are affected.  It isn’t a problem for Seven Stars cardholders, since they’re already getting free WiFi and admittance to the fitness center, but what about Diamond and Platinum cardholders? According to Kristine Johnson, Total Service Representative, Caesars Entertainment, Western Region, Platinum and Diamond cardholders will have the option of adding the Resort Fee or simply selecting individual components of the package (Internet access, making local calls, etc.) and paying for them separately.  As far as the individual property charges, here is the breakdown:

 

Caesars Palace – $25

Paris and Planet Hollywood – $20

Rio, Harrah’s and Flamingo – $18

Bally’s – $15

The Quad – $10

 

In addition, resort fees also will be levied in Lake Tahoe; Harrah’s will charge $20 and Harvey’s will charge $25. No word yet on Laughlin and Reno.

Great Gift Wrap Up

The Web site was just updated.  Here are the dates for the 2013 Great Gift Wrap Up:

November 7-11: Flamingo
December 4-8: Caesars Palace

 

And, related to this, wouldn’t it be a nice idea to add a line on the monthly My TR eStatement with our Great Gift Wrap Up points? 

‘Communication, Communication, Communication’

In real estate, the mantra has always been: “Location, Location, Location”.  Too bad Caesars can’t take a lesson from that and communicate better with its players.  Some Diamond cardholders I’ve spoken to still aren’t aware of the changes to the Total Rewards tier levels, and most of us learned about Resort Fees at the Las Vegas and Lake Tahoe casinos from newspaper articles and online message boards.  I don’t care about “pre-sale” concert ticket announcements, but I’d like to know about the 2013 Great Gift Wrap Up, as well as the details about the new Resort Fees, without having to call or use the Contact Us feature on the Total Rewards Web site.  Ditto on the local level, had I not dropped in at Harrah’s Philadelphia and seen the sign, I never would have known about its Seven Stars Happy Hour.

Belated Happy Birthday

Several Seven Stars cardholders whose birthdays were in January are just now receiving offer for free play, comp dollars and room nights both at their “dominant property” as well as in Las Vegas.  In January they had received free play, comp dollars and other offers from several competing casinos in the area, but nothing from their local Caesars casino – where they spend most of their time and money.  The response when one player asked his host?  It’s not up to the local casinos any longer, he claimed.  “Corporate Direct Marketing is working on sending birthday offers via email.”  While the promised email arrived, for at least one player, it was too little too late.  “My wife and I just got back from Las Vegas, so there’s no way we’re going to return within a month just to collect a few comp dollars.”  And, considering that Seven Stars cardholders get complimentary rooms anyway, what’s the big deal about free rooms?  “These are pretty pathetic offers,” wrote one player.  And, similar to the reader quoted above, if I got this same offer, I would not make the trek to Las Vegas for a few comp dollars and a little free play.  As it has in the past, Caesars is making you spend money in order to get what it perceives as recognition for your birthday.

Survey Says. . .

Last month I asked:  Now that you know more about the “new” Total Rewards, will you be

  • playing more to reach the next “milestone”?
  • playing more, but just to maintain your current tier?
  • playing at your current level and “letting the chips fall where they may”?
  • switching to another casino’s player loyalty program?

 Here’s a cross-section of responses:

  • ·         Last year, I earned more than 300,000 points, with a daily average of 2,000+ points per day.  Even though the bonus system wasn’t in effect, Caesars claimed I would have totaled more than a half million points last year.  Therefore, the only effect the change will have on me is that I might stop with 1,000, or go on to 2,500.  Nothing significant either way there.  What will have a drastic effect is if Caesars starts reducing offers.  Last fall, my weekly offers dropped from $80 to $65.  For my birthday, I got nothing.  When I look at my future offers, I’m seeing dining credits and free buffets, but not the incentives that I used to get.  My spouse doesn’t play, so if there’s a play-up, I go by myself and play all day.  If it’s dinner, we go together, and I play very little.  If Caesars thinks it’s saving money by giving more dining credits and fewer rebates, my play will decline dramatically.
  • ·         We did not receive the information about the changes from our host.  We received a mailing on January 7!  Once, we learned about the bonuses, we should have no problem renewing our Seven Stars status.  The big issue for me is that Total Touch doesn’t give you an accurate total of your tier credits as you play.  How do you know if you have reached the threshold for the bonus tier credits?  You have to go over to the Total Rewards desk and check with them if they are still open.
  • ·         Last year I wound up with 25,000 tier credits.  With this new system I will try to play 20 times at 2,500 tier credits each day.  With the 5,000 tier credit bonus each time it will get me to 150,000.
  • ·         I don’t know if this new tier credit increase is good or bad, if it’s going to make me a Seven Stars cardholders next year or make me broke.  I was at Caesars January 1, 2 and 3 and got to receive an extra 1,000 points for each day since I made more than 1,000 each day and trying to get to 2,500 was just too hard.  On another visit I earned 2,550 credits playing penny slots for 12+ hours.  At 2,200 points I had spent $1,700.  Usually I would have quit way before this, but I had to go for the 5,000 bonus credits.  Who wouldn’t?  Well, I certainly won’t go for it again.  It just takes too much money to get.
  • ·         I don’t think I’ll be playing any more to maintain our Seven Star status, even with the 150,000 points requirement.  Why?  Because if my initial two experiences this year are indicative of how things will go then it will be fine.  If my math is correct, with the 5,000 point bonus for earning 2,500 points, it behooves a player to put 2,500 points on each day to get the best bonus.  For low level players who have to really work to make it to Seven Stars that seems like a good strategy.  So far, for each of three days of play, we have been able to reach the 2,500 points.  That gives us 22,500 points each trip (7,500 coin-in plus 15,000 bonus points). Using that strategy, 6.7 three-day trips will get us to 150,000 tier credits.
  • ·         My total yearly play will remain at my current level.  But if I do find myself relatively close (which I will need to define for myself) to reaching a bonus level then I would play to reach that bonus and stop.

This Month’s Survey

I’ll be the first to admit that I was pretty harsh this month in my criticism of Caesars and the “new” Total Rewards program, e.g., lack of information regarding player card benefits, Resort Fees, customer communications, marketing offers, etc.  While I am expressing my personal opinions (often from my own experiences and observations), many of them are formulated based on feedback I get from readers via email or in conversation. Should I stick to the facts, and stop editorializing?  What do you think?  Send me an e-mail (sevenstarsinsider@gmail.com) and I’ll share your thoughts – anonymously, of course. 

Darryl D. McEwen, Publisher

Seven Stars Insider

Photo: Fabbz.com

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Hate Resort Fees? Stay at Casino Royale

With Caesars Entertainment adding a resort fee to all of there hotels in Las Vegas beginning March 1, almost every casino on the Vegas strip has a resort fee. That is except for one.

The Best Western at Casino Royal is the only hotel with a casino on the Vegas strip that doesn’t have a resort fee. The rooms at the Best Western have recently been renovated so they should be what you’d expect at a top notch Best Western.

So, if you want to take a stand on resort fees but still want to stay on the Vegas strip Casino Royale is your only option.

Personally, I don’t care about much resort fees specifically (although I got a little cranky when I saw a $7 resort fee on my $35 room at Silverton). I care about the bottom line. The total cost of the room. The Caesars resort fees will raise all of their room rates by $10-$25 or somewhere from 10% to 40% depending on when and where you stay.

Adding $25 to a $250 room at Caesars Palace this may not be much of a big deal but if you’re staying at The Quad, for example, $10 is about a 25%-40% increase. That’s a hefty increase for a budget hotel.

When all is said and done Bally’s and Harrah’s may still be among the better bargains on the strip along with Monte Carlo and Luxor. Time will tell.

If you reserve rooms with now on the Caesars Semi-Annual sale you won’t be charged a resort fee and you’ll get a discount of 10%-25%.

Tweet me @eastcoastgamblr

 

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Get Ready For Caesars Resort Fees In Las Vegas

After trumpeting they have “No Resort Fee’s” for a couple of year Caesars Entertainment decided to join every other casino hotel on the Vegas strip, except one, by adding a resort fee in March.

Yesterday, Caesars Entertainment, which had been promoting itself for some time as the hotel group with “no resort fees,” notified online travel agencies that mandatory nightly surcharge will be applied on all bookings made for stays at its Nevada properties that begin on or after March 1.

The only casino hotel on the Vegas strip without a resort fee is Best Western at Casino Royale. If nothing else this puts all the casinos on the strip on a level playing field. I guess the economy is looking up. The Caesars properties will have a different resort fee based on how clean they are.

  • $25 – Caesars Palace
  • $20 – Paris Las Vegas and Planet Hollywood
  • $18 – Flamingo, Harrah’s and Rio
  • $10 – The Quad

The cancellation policies are great at the Caesars properties (you can usually cancel with a two day advance notice without  being charged) are pretty good so I’d be remiss if I didn’t remind you to take advantage the the semi-annual sale happening now and you may be able to avoid the resort fee added to your reservation. Check the reservation cancellation policy when making reservations just to be safe. Leave a comment if the policy has changed this year, I haven’t stayed at a Caesars property yet.

Tweet me @eastcoastgamblr

 

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Ruth’s Chris Open At Harrah’s

Ruth’s Chris Steakhouse opened last week at Harrah’s Las Vegas to minimal fanfare, which is appropriate. Ruth’s Chris is a chain of steakhouses similar to Morton’s, Smith & Wolenski, Del Frisco’s and The Palm. Chain steakhouses aren’t the most exciting but they do play a role in the world of steak.

Ruth’s Chris is not bad. But it’s also not great. I’ve enjoyed quite a few good steaks at various Ruth’s Chris across the country. Sharing a porterhouse for two and getting a second plate of 1,800 degree butter to finish off the porterhouse is fun.

So what role does a decent high end chain steakhouse play in this world? All of the chains above offer good meals in a lot of locations. They generally aren’t destination steakhouses. Steak eaters will never say “I have to go to Harrah’s for Ruth’s Chris!” like the may say “we have to go to MGM Grand for Craft Steak.”

However, if someone is staying at Harrah’s getting a steak at Ruth’s Chris is a good option if you don’t want to leave the hotel. Notice I’m saying “good” and not “great” or “amazing”. There’s something to be said for the comfort of being familiar with the quality of the food and service at a restaurant.

Ruth’s Chris at Harrah’s will be a fine and convenient choice for people staying at Harrah’s and don’t feel like going elsewhere for dinner or don’t have a reservation elsewhere.

Bottom line: I would eat at Ruth’s Chris if someone else wanted to go or if I was staying at Harrah’s, but wouldn’t wouldn’t go out of my way for it.

Sure, an independently owned and operated steakhouse might be better or interesting but at least I know Ruth’s Chris won’t try to kill me and that’s more than I can say for Gordon Ramsay.

Photo: Ruth’s Chris

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Seven Stars Insider – February Edition

Katrina Bowden Total Rewards Concert

Katrina Bowden

Here’s the latest edition of Seven Stars Insider. This is an easy read and an excellent resource for Caesars Total Rewards players. It’s long, but chock full of information. Head over to Seven Stars Insider to sign up for the newsletter.

Harrah’s Rincon (San Diego)
Meet and Greet
I’ll be at Harrah’s February 6-10 for my annual Seven Stars trip.  If any of you are going to be there during that time and would like to get together, send me an email and we’ll figure out a time to meet.
Spa Discounts
While doing some research for my trip I discovered that Seven Stars cardholders get a 25 percent discount on spa services.  (Diamond cardholders get 20 percent; Platinum, 15 percent; and Gold, 10 percent.)
Harrah’s New Orleans
Spoken Like A True Politician
While I always encourage readers to use the “Contact Us” feature on the Total Rewards Web site, it’s responses like this that discourage people from writing.  Here’s an actual question submitted to Total Rewards and the response.  (I’ve deleted the name of the Harrah’s employee who wrote the response.)

I have friends who just returned from NOLA on their annual 7* trip. They were offered a complimentary carriage ride/tour that I understood was no longer offered as a property-specific 7* benefit.  Has this changed, or was this just an extra annual trip benefit?

Thank you for contacting Caesars Entertainment.  The complimentary carriage ride is still offered at our property, if you receive that offer.  They would have to email us if they have any questions about the offer.  Let the good times roll!!!

Uh, let me repeat, 1) has the policy regarding the carriage ride/tour changed? and 2) is this just an extra annual trip benefit?  Neither question was answered.
Las Vegas
MGM Offers Free Wi-Fi
MGM Resorts International will be offering free Wi-Fi at eight of its resorts.  There will be no fee or password required to access the wireless local area network via smart phones, laptops and tablets.  Installation has been completed at the Bellagio, MGM Grand, Mandalay Bay and Mirage.  Excalibur, Luxor, Monte Carlo and New York-New York will be completed by the end of the year.  The system will make each resort a wireless hotspot with access available in the casino, at the pool, in the lobby and in restaurants.  In addition, MGM Grand expects to have free Wi-Fi in all of its rooms by next month.
Entertainment/Dining Updates*
  • ·         “Recycled Percussion” opened last month at The Quad.  They perform at 7 every night but Friday in The Showroom.
  • ·         Donny and Marie extended their contract through 2013 and will begin their new season February 12. They perform at 7:30 p.m. Tuesdays through Saturdays in the Flamingo Showroom.
  • ·         American Idol winner Taylor Hicks moved next door from Bally’s to Napoleon’s at Paris.  He performs every night but Sunday and Wednesday at 8.
  • ·         Carnaval Court at Harrah’s is closed for renovations.  It is expected to reopen March 1.
  • ·         Celebrity Chef Gordon Ramsay has opened his second and third restaurants in Las Vegas.  Already ensconced in Planet Hollywood, Gordon Ramsay Steak is now joined by BurGR.  (Get it?  GR – Gordon Ramsay.)  Over at Caesars Palace is Gordon Ramsay Pub & Grill.
  • ·         With the February 4 opening of Nobu Restaurant and Lounge at Caesars Palace, Hyakumi now serves only lunch.
  • ·         Ruth’s Chris Steak House has opened in the location formerly occupied by The Range at Harrah’s.
  • ·         Chairman’s Club (Atlantic Club) – Exclusive to Ultra cardholders (the Atlantic Club’s highest tier, probably closest to Total Rewards Diamond in terms of play required), the lounge is located inside what was once one of Atlantic City’s best “fine dining” restaurants, Peregrine’s, and formerly a player’s lounge both for Ultra and Elite cardholders.  Admission was free for Ultra cardholders and up to three guests, and 10 comp dollars each for Elite cardholders and one guest.  I had lunch there once, and it was pretty dismal – the décor, the food and the “clientele”.  Consequently, I had high hopes when I learned the lounge was being temporarily closed to reopen in late December, exclusive to Ultra cardholders with, according to COO Michael Frawley, “an all-new menu brimming with upscale choices like sliced filet mignon, lobster ravioli, New Zealand lamb chops, crabmeat stuffed shrimp and pistachio-crusted Chilean sea bass.”  Admission still remains free, but there is now a limit of one guest, and the hours have been substantially reduced (noon to midnight on Fridays and Saturdays, and noon to 8 p.m. on Sundays).  Eager to try the new menu, I went for lunch last month.  Disappointing is probably not strong enough to describe my impression.  First, nothing had been done to refresh or enhance the décor.  The room is dark and filled with tightly spaced cheap-looking tables.  There are two mini-“buffets”.  One had two hot entrees – swordfish in a tomato sauce with black olives, and sliced sirloin with a mushroom sauce. The swordfish was pretty good, but the sirloin was as tough as shoe leather – totally inedible.  (What happened to the filet mignon?)  The rest of the menu consisted of chicken salad, shrimp salad, some cheese, crackers and bread, and sliced roasted red peppers.  In addition, there were some fruit salads, cookies and mini-desserts.  And the guests?  At the risk of sounding snobby and judgmental, I swear if you ran into many of these people on the street, you’d think they were homeless and about to ask you for a handout.   They were poorly dressed, and devouring food like there was no tomorrow.  Some piled plates – which were the size of saucers – with so much food, I thought it would fall on the floor; others were filling shopping bags with cookies, crackers and cheese.
  • ·         Paramount and Epic Clubs (Resorts) – While they share the same check-in area, these two lounges are totally separate.  Paramount is Resorts highest level player’s card – again, probably closer to Diamond in terms of play; Epic is Resorts mid-level card.  The new clubs occupy the area formerly home to Resorts “high limit slots” called Hollywood Hills, and they are both stunning.  Even though there are no windows, they are brightly lit – but not too bright – and beautifully furnished.  The Paramount Club is smaller, but both offer you a choice of table or bar seating.  There is a charge of 12 comp dollars per person for admission, and each cardholder may bring one guest.  The biggest difference between the two clubs is the menu.  Both serve buffet-style, but the food in the Paramount Club is definitely higher quality, e.g., crab cakes, sliced-to-order prime rib.  At the Epic Club one Sunday night, the menu included sliced to order roast beef (not prime rib), fried flounder, tortellini, chicken wings, hot dogs, chili, soft pretzels with mustard, tortilla chips with salsa and guacamole, sliced fresh fruit, and assorted mini-desserts.  [What I particularly appreciated was the fact that you could have cocktails at the bar and the bartender served pretzels (plus the “snack food” at the buffet).  With all the cutbacks, you can’t even get a peanut at any of the Diamond Lounges.]  Also, even Resorts “lower level” club had “top shelf” liquors (Johnny Walker Black, Maker’s Mark, etc.), and drinks were served from the bottle, not a “gun”.  The Paramount Club is open only on Fridays (from 5 p.m. to 1 a.m.) and Saturdays (from 2 p.m. to 1 a.m.); Epic is open Monday through Thursday from 1 to 8 p.m., Friday and Saturday from noon until 1 a.m., and Sunday from noon to 8 p.m.
*performance dates and times subject to change or cancellation
Bill’s Gamblin’ Hall & Saloon
You Won’t Be Able To Drop Your Bills At Bill’s Anymore
On February 4, Bill’s will officially close its doors for renovations.  Look for a reopening date – with a new name – next year.
Caesars Palace
Honey, Nobu!
The former Centurion Tower officially opens February 4 as Nobu Hotel – a hotel within a hotel at Caesars Palace.  Guest perks will include complimentary VIP access to Pure Nightclub and the Qua Baths and Spa fitness center, as well as private pool access.  Other exclusive benefits include priority reservations at the hotel’s Nobu Restaurant and Lounge, as well as the services of a private Nobu concierge and a signature Nobu green tea welcome gift.  In February and March, nightly rates start at $249, plus applicable taxes and fees.
The Quad
It’s Beginning To Look A Lot Like. . .
Renovations and enhancements to the former Imperial Palace are starting to be unveiled.  First, there’s the spiffy new porte-cochere, as well as a fancy new bathroom across from Fat Tuesday.  They’ve still got a long way to go, in my opinion.
Lake Tahoe
Harrah’s
President’s Lounge Closes
“The President’s Lounge at the Summit” on the 16th floor of Harrah’s has closed.
Atlantic City
Don, But Not Forgotten
I was as shocked as anyone to learn last month that Don Marrandino was no longer working for Caesars Entertainment.  For those of us who are “regulars” in Atlantic City, particularly at Caesars, Don was like the mayor of our small town and we were the residents.  Don was generally at every casino event, always accessible, often stopped just to chat and see how we were doing, responded to emails and returned phone calls, and, basically, was an excellent representative of Caesars Entertainment in Atlantic City.  Certainly, he had his critics – we all do, but Don will be missed by many of us.
Where Are Those Scrubbing Bubbles When You Need Them?
Until they start getting better maintenance, stay away from the men’s rooms back by the Credit Office at Bally’s and near the Poker Room at Harrah’s.
Sticker Shock
I wish Caesars would take a cue from Revel and start enforcing parking regulations in their self-park garages in Atlantic City.  All too frequently I see vehicles that make their own parking spaces where none exists, cars taking up more than one space, and huge trucks and vans parked in spaces clearly marked “Small Car Parking Only”. Do that at Revel and you get a fluorescent orange sticker – which is solidly “glued” to your driver’s side window.  Not only are your violations checked off, e.g., parked in two spaces, parked in Motorcycle Only parking, parked in a handicapped zone without proper documentation, etc., but your license plate number is recorded and next violation your vehicle is towed.  Good for them!
Lounging Around
Two new player’s lounges have opened in Atlantic City, one has been “re-booted” and another is scheduled to open shortly – none, though, is located inside a Caesars-owned casino.  Here’s a peek inside of three of the lounges (the new Pearl Lounge at Revel is still under construction):
The best player’s lounge in town remains Borgata’s Amphora Lounge.  It’s open to all Black Label cardholders and one guest for 10 comp dollars each; Titanium cardholders go to the head of the line and are not charged. Every evening there is always chilled shrimp and prime rib, as well as at least four or five creative hot entrees, two soups, several interesting side dishes (vegetables and starches), and a beautiful display of desserts.  Caesars Diamond Lounges, Trump’s Chairman’s Clubs and Golden Nugget’s Chairman’s Club are widely inconsistent, and don’t even come close in a head-to-head comparison.  I haven’t been to Tropicana’s player’s lounge in years, so I can’t really comment on food, service or atmosphere there.
Bally’s
Diamond Lounge Closing
Until further notice, the Diamond Lounge is no longer open Mondays and Tuesdays.  Your closest option is next door at Caesars.
Caesars
Seven Stars Lounge Has New Menu
The Seven Stars Lounge introduced a new menu last month.  The only thing I tried was the tuna tacos, and they were delicious.
A Whole New Meaning To ‘Hours Subject To Change’
Apparently, someone doesn’t know the difference between a.m. and p.m. Here’s a screen shot of the Boardwalk Buffet Web site:
It may not make any difference.  The buffet is about to close for renovations after the Presidents Day Weekend.
Gone Fishing
The Atlantic Grill will be closed on Fridays during February.
Steaking Its Reputation
As my mother used to say, “Things happen for a reason.”  While I think she had something a bit more spiritual in mind, I thought of that when I found myself at Caesars on a Thursday night last month and the only “fine dining” restaurant open was Morton’s Steakhouse.  I had been wanting to try Morton’s for years and – now that the restaurant is accepting comp dollars on a 1:1 basis through March 31 (call first to verify this because policies often change) – I had my chance.  It was one of the best steak dinners I have ever had in Atlantic City.  The service was friendly and exceptionally efficient, without the pretentiousness I’ve frequently experienced at Harrah’s Steakhouse and other restaurants in town.  I’ll be back.
Harrah’s Resort
Seven Stars Lounge Thursday Closing
With the exception of Valentine’s Day (February 14), until further notice, the Seven Stars Lounge remains closed on Thursdays.  The Caesars Seven Stars Lounge is open from 5 to 9 p.m. on Thursdays.  Last admittance is 8:30; last call is 8:40.

‘Convenience’ Fees

How nice that Dos Caminos and McCormick & Schmick’s accept comps 2:1 “for your convenience”.  At least they post this information on their menus.  Last time I checked, Nanking at Bally’s still keeps you in the dark about its 2:1 comp policy.
Insider Out
Let’s see, after I earned 10,000+ tier credits during October, November and December last year, my “reward” this month for becoming a TR Insider is the chance to win my share of $25,000 in slot play. . .by playing even more – and, then only at Harrah’s!  [On February 22 – a Friday (which is a workday for most people, so it might even be difficult for a lot of folks to get to Atlantic City much before 6 or 7), Insiders will earn one drawing entry for every 50 tier credits earned between 6 a.m. and 7:45 p.m.  Then at 8 p.m. there will be drawings for free slot play.  Oh, and read the fine print, winnings not claimed by midnight will be forfeited.]  There were no events in January (or, for that matter, in October or December last year for those who earned TR Insider status for the quarter ending September 2012), and this is how you recognize my “exclusive” status?  I don’t think so.  The Insider program lost steam over the summer, and never recovered.  It was another example of layer after layer of complicated promotions that really produced no benefits for the players. . .only the casinos.
Harrah’s Philadelphia
Sounds A Little Flaky
I didn’t get to try one, but the latest menu at BarleyQue features “Homemade Buttermilk Buscuits”.

Caesars Windsor (Ontario)

Play For Pay
We’ve all come to expect to receive gifts at casinos, but now Caesars Windsor is requiring “rated play” (one tier credit) on the day of the giveaway – granted, a small amount.  [Seven Stars cardholders are excluded from this requirement.]  In Atlantic City, Golden Nugget, Trump Plaza and Taj Mahal, Resorts, and the Atlantic Club (formerly Hilton) all do this – but at much greater levels, and I recall the Total Rewards casinos doing it once or twice. . .and I hate it!  You’ve either earned access to the gift or not.  What irritates me is that you could have earned 2,000 tier points the day before, but the next day before you return home, if you want the gift, you’ve got to play even more.  Either give the gift based on previous play, or don’t offer it at all.
General
Last-Minute Reminders
If you haven’t already done so, don’t forget to select your annual gift, and schedule your annual trip and dinner. Remember, that annual trip must be completed by March 31, and requires a minimum of 30 days advance notice to your host.  You cannot book the trip – or your annual dinner – yourself; these must be booked by a host.  Also, if you achieved Seven Stars status for the first time during 2012, you’re still eligible for these benefits, and you’ll receive them once again beginning April 1 through March 31, 2014.
Question Of The Month
I finally achieved Seven Stars at the end of 2012.  I play mostly at Harrah’s Philadelphia.  I’ve been disappointed not to stay in suites when I visit Atlantic City, and having my requests to obtain multiple rooms denied.  I thought this would be easier once I had a Seven Stars card.  What’s the deal?  Everything is based on play (“What have you done for me lately?”).  Just because you have a Seven Stars card, all you’re guaranteed are the “basics” (trip, dinner, gift, etc.).  Everything else (giveaways, free play, party invitations, room upgrades, multiple rooms, etc.) is based on your play at that particular casino.  I’ve said this before, but “high Diamonds” get better treatment at their “home” casinos than a Seven Stars cardholder who has never played there, or played very little.
‘Big Game’ Sunday
Since, legally, you can’t use “S—- B—” (it’s trademarked), several casinos are having viewing parties under various names.  If you weren’t invited to a party – or choose not to attend, check with your local Seven Stars or Diamond Lounge to see if it might be open later than regular hours.  Several lounges that normally close earlier may remain open through the game.
Presidents Day Weekend
Be sure to check with your local Seven Stars or Diamond Lounge to see if they will be open extended hours for this three-day weekend.
Secure Emails
Learn from my mistake.  When sending my host details for my annual trip I included a credit card number in the attachment.  Who knew that Caesars email system could “read” the contents of an attachment (a .pdf)?  Because “Harrahs [sic] Entertainment will no longer accept this data sent in normal email,” my email was not delivered and plans for my trip were delayed.
Putting Seven Stars On The Map
Who knew?  There is a Seven Stars, N.J., right off Route 9.
Advantage Players
If anyone ever wanted a reason why Caesars increased the tier score for Seven Stars – and instituted those bonus tier credits – read the following story about my encounter with “Oliver” (not his real name).  I was playing at Harrah’s Philadelphia one evening and I noticed that the gentleman sitting next to me was a Seven Stars cardholder.  We both were playing the same type of penny machine, but I was playing the $2 max and he was playing the 40-cent minimum.  I jokingly said, “It must take a lot of 40-cent bets to get Seven Stars.”  He took it from there.  “Oh, I’m retired,” he said.  “My wife died a few years ago and I live nearby and, so I come over every day about 3, have a couple free beers in the casino, go upstairs to the Diamond Lounge, have my supper, play a little more and have another beer before going home.  Sometimes I take my buddies up there since we can go to the head of the line with my card.” About then a server brought him another beer.  Noticing he didn’t tip, I said, “Isn’t that a little risky not giving her a tip?  You’re going to get a bad reputation around here.”  “Are you kidding?” he retorted.  “I never tip.  Let some other jackasses tip.  She does OK without my money.”  “What about upstairs in the Diamond Lounge?” I pursued.  “No way, Harrah’s gives those girls enough money,” he countered.  “I’ve already ‘paid’ for those free meals and I’m not about to spend a nickel more.”  When I asked him about earning the additional 50,000 tier credits it would take to renew his Seven Stars card during 2013, he said he didn’t know anything about that, but that he just barely made 100,000 in 2012.  While I certainly wouldn’t want to make a steady daily diet of the crappy food they serve in Harrah’s Diamond Lounge, I guess if I were in my late 70s/early 80s, lived nearby, and had limited income, it’s not a bad life.
Fueling Controversy
Some Total Rewards cardholders in Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York, Ohio, Pennsylvania and Texas may have received an email about Energy Plus, and the opportunity to earn bonus Rewards Credits.  Should you choose to do this, you might want to check out the company’s Web site –http://www.energypluscompany.com/index.php – to see if other “rewards” (like airline miles, retail gift cards, cash, etc.) might be a better deal.  However, before you do that, you may want to read some of the online “reviews” of Energy Plus.  Check out www.complaintsboard.comwww.electricrates.com orwww.consumeraffairs.com/homeowners/energy-plus-company.html.  Here’s a sampling of some of the comments:

“Like everyone else, I fell for the bait – 2 months reasonable cost, then absolutely outrageous overcharging.”

“It’s short and simple.  My electric bill went from $150/$170 monthly to $300/$350 monthly.  When I signed up with them, I was promised the same rates, or even lower than Con Edison would provide me, plus miles credited to my SkyMiles account every month.  That is simply not true!  I must say they were very polite when I called to cancel my account. . . .”

“It was offered through United Airlines and with a sweet looking promo.  I fell for it.  Huge mistake. They charge three times the market price and hope you won’t notice.”

“Energy Plus will raise your rates almost 80% right after first bill.  This is what they did to me.  They prey on us not checking our bills right away.  They rely on loopholes in the industry.”

Why is Caesars Entertainment even getting involved with an energy company?  Why not work on getting the “new” Total Rewards program in order before venturing into this sort of thing?
Price Line
First there was Overstock.com.  Perhaps Total Rewards should call its merchandise catalog Overpriced.com. Hopefully, those of you redeeming your comp dollars are also doing the math.  I just took a couple sample items and found that – using 1,000 RCs = $10 – prices were 20 to 40 percent higher than I could buy the products online or at a local retail store.  (Gift cards demand a 100 percent premium, i.e., a $25 gift card will cost $50 worth of RCs.)  Also, be sure to check the details of the products you’re ordering.  Get a model number, for instance.  One item I ordered at last year’s gift giveaway in Atlantic City turned out to be a refurbished product no longer available for purchase or service.
Cruising Along With MGM
MGM Resorts International’s M life is now offering an annual complimentary cruise to its top-tier players.  Noir cardholders (the highest level) get a seven-night Caribbean cruise in a balcony stateroom; Platinum cardholders get a three-, four- or five-night Bahamas or Caribbean cruise in an oceanview stateroom.  Additional benefits include onboard drink vouchers, departure lounge access, priority onboard check-in, onboard welcome amenity, and complimentary onboard specialty dinner.
Survey Says. . .
Last month I asked, “What do you think about the increases in tier credits to achieve or maintain Platinum, Diamond and Seven Stars?”  I received the largest response ever, with additional feedback about other changes to the program.  I’ll try to summarize as best I can the overall mood of players, with the addition of some personal comments:
The initial reaction regarding the bonus tier credits and the higher tier scores was not very positive – at least from Seven Stars cardholders.  However, as folks started to work the numbers they began to see some real plusses. One problem, though, especially, for those who might play at multiple casinos in one “day” (such as can be the case in Tunica, Lake Tahoe, Las Vegas, or in Atlantic City and nearby Harrah’s Philadelphia) is that the system frequently does not register play fast enough, or even accurately.  For example, in the Eastern Division, the tier score you see at the kiosks is different from what you see on the Total Rewards Web site; is different from the score on the Total Touch screens at Harrah’s Resort and Bally’s in Atlantic City, and Harrah’s Philadelphia; is different from the information you get from the Total Rewards Desk (which on weeknights in Atlantic City closes at 9); and is different from the score on the read-outs on slot machines that are not part of the Total Touch system (Caesars and Showboat).  You get the picture.  At Harrah’s Philadelphia one night, once I reached 1,000 tier credits, the counter went to 1 and, no matter how much more I played, it never increased.  I actually saw a woman with a hand-held calculator sitting on her lap.  I’ve gotten to the point that I write down my tier score before playing so I can keep track on my own.  (I’m not the only one doing it, and I’d recommend you do likewise.  Some people even take a picture of their final tier score before leaving the casino.)  Caesars has taken the “fun” out of playing since no one wants to be so close to a bonus and not reach that milestone.  For Caesars, it’s win-win.  They get more play out of someone trying to reach that next tier level, yet they don’t have to pay up with bonus credits if someone just misses a level.  In terms of the increased tier levels, nearly every Seven Stars cardholder agreed that Caesars had been “giving away” Diamond and Platinum, and the majority wished that Caesars had increased the required points even more.  The biggest complaint, though, was not hearing about these changes earlier – and hearing it from a source other than Caesars.  There were lots of rumors floating around toward the end of 2012 – and lots of misinformation and/or incomplete information (most of it coming from hosts and other Caesars employees who were in on the discussions and plans, and then blabbed to their buddies).  Folks are still waiting for more details about the new benefits at the various levels – effective April 1, e.g., the $100 Appreciation Dinner for Diamond cardholders, the Diamond Companion Card, the Preferred Reward Credits-to-free play exchange ratio (1.25:1 for Seven Stars, 1.75:1 for Diamond), the annual getaways for Diamond and Seven Stars cardholders, etc.  If there’s any word – OK, two words – I hear more about Total Rewards is that it’s “overly complicated”.  While none of the other casino loyalty programs is as large as TR, most are pretty simple and straight-forward.  I think people would prefer a more generous comp dollar and/or free play component to TR rather than all these trips, Signature Events, dinners, gifts, bonus tier credits, etc.  “The last thing I need is more Omaha steaks – I already have a freezer full of them, courtesy of the casinos.”  That’s how one person put it.  Another frequent complaint was about the $500 folio credit for the annual trip.  “I’m not a big fancy eater when I go to a casino, but I do like shows, massages, facials, etc.  This money should be available for tickets and spa treatments too.”  I believe it used to be that way, and some casinos are pretty liberal about how you spend that money – especially those that don’t allow you to use the money for alcoholic beverages.  Others have no interest in traveling outside their home area, and don’t use the annual trip (or the cruise).   There also needs to be more consistency.  As of last month, at least in New Orleans, instead of a $500 folio credit, one player’s TR account was credited with the equivalent of $500 to be used any time – even after he returned from his trip.  I’m afraid we’re going to be stuck with this new program for some time to come, but let’s hope that next time Caesars puts a little more effort into consulting with its customers.  Caesars is never going to please everyone, but with so many common threads among the feedback after announcing the initial phase of the program, if Caesars did talk with its players, it’s apparent they may have been listening to the wrong people.
This Month’s Survey
Now that you know more about the “new” Total Rewards, will you be
  • playing more to reach the next “milestone” (Gold to Platinum, Platinum to Diamond I, Diamond I to Diamond II, Diamond II to Diamond III, Diamond III to Seven Stars)?
  • playing more, but just to maintain your current tier?
  • playing at your current level and “letting the chips fall where they may”?
  • switching to another casino’s player loyalty program?

Send me an e-mail (sevenstarsinsider@gmail.com) and I’ll share your thoughts – anonymously, of course.

 Photo – Fabzz
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Seven Stars Insider – January Edition

Here’s the latest edition of Seven Stars Insider. This is an easy read and an excellent resource for Caesars Total Rewards players. It’s long, but chock full of information with a major heads up on the new Total Rewards tier requirements. Head over to Seven Stars Insider to sign up for the newsletter.

Blood, Sweat and Tiers

It was probably the worst-kept secret since Katie Couric announced on the Today Show that she was leaving to anchor the CBS Evening News.  By now, it’s no surprise to anyone that the number of Tier Credits required to attain Platinum, Diamond and Seven Stars status starting April 1, 2014, will increase, effective January 1, 2013. In November word about this began circulating through the Internet (on message boards such asharrahscasinos@yahoogroups.com and on the Web site, www.vegastripping.com).  In December the discussion intensified, and I began to get daily emails – sometimes as many as 10 per day – questioning rumors or passing on “inside knowledge” about changes to the Total Rewards program.  Most of the information that was published – or questioned – was incorrect or incomplete.

The following (sloppy writing, syntax errors and all!) is from an internal memo distributed to certain Caesars employees:

In 2013, guests are able to earn Tier Credits at a faster than ever before.  For the first time ever, we are offering Tier Credit bonuses.  All day, every day.

  • Bonus Levels – There are three bonus levels a guest can reach.  The more Tier Credits they earn in one day, the more Tier Credits they will receive.

Earn this many Tier Credits in a day. . .               . . .Get this many more Tier Credits

500 Tier Credits                                                    +125 Tier Credit Bonus

1,000 Tier Credits                                                 +1,000 Tier Credit Bonus

2,500 Tier Credits                                                 +5,000 Tier Credit Bonus

  • Things to know

o   Guests can only earn one bonus level per day.

o   Tier Credit bonuses are based on play within a single day.

o   Tier Credit bonuses are awarded based on Tier Credits earned in a promotional day (not a calendar day).

o   Tier Credit bonuses will post to the guest’s account the following day.

o   Bonuses will be added to the guest’s Tier Score only (RCs will not be added).

o   Tier Credit bonuses do not count toward Reward Credit Multipliers and other Earn & Get Promotions.

o   Tier Credit bonuses do not apply to daily criteria.

Since guests will earn Tier Credit bonuses based on their daily play, allowing guests to earn Tier Credits faster, we have increased the number of Tier Credits required to achieve each Tier.

  • Gold (0-4,999 Tier Credits)

o   Gold status is still free for all guests.

  • Platinum (5,000-14,999 Tier Credits)
  • Diamond (15,000-149,999 Tier Credits)
  • Seven Stars (150,000+ Tier Credits to qualify)

o   Membership in Seven Stars will remain by invitation only.  Once a guest has earned 150,000 Tier Credits, their account will be reviewed for approval for Seven Stars.

§  Any guest who is Seven Stars in 2013 (based on their 2012 Tier Score) will be able to maintain their Seven Stars status if they earn 100,000 Tier Credits in 2013.

§  Tier Credit bonuses do not apply.

§  Only valid in 2013.

Daily Criteria

  • Diamond (5,000)
    • Guests who earn 5,000 Tier Credits at one property, in one day, will qualify for “Diamond in a Day.”
    • “Diamond in a Day” is only valid for the current year.
    • Tier Credit bonuses do not count toward “Diamond in a Day.”
  • Platinum – there will no longer be Daily Criteria for Platinum status.
    • Guests who earn 2,500 Tier Credits in a day will be awarded an additional 5,000 Tier Credits. This will give them a total of 7,500 Tier Credits, which qualifies them for Platinum.

 

Las Vegas

Fans of Human Nature and Legends in Concert will still find them performing on the Strip this year, but at different venues – one of which is not owned by Caesars Entertainment.  After touring a bit since the act left the former Imperial Palace (now The Quad), Human Nature puts down its roots at The Venetian January 19. Meanwhile, Legends not only moves to the Flamingo next month, but the long-running celebrity tribute show will now perform six weekly shows at 4 p.m., with the optional ability to add evening shows should the Flamingo’s showroom need a filler for Donny and Marie Osmond or George Wallace.

Bill’s Gamblin’ Hall & Saloon

Bye, Bye, Bill’s

Bill’s Gamblin’ Hall will close February 4 for a $185 million renovation.  Bill’s will reopen in early 2014 under a new name and theme.

Rio All-Suite Hotel & Casino

‘The Price Is Not Right’

A “local” who plays at Rio shared an email she wrote to Caesars.  Apparently, she was offered two free tickets to “The Price Is Right, Live!” at Bally’s December 1-30.  Problem was, the show was dark the month of December.

Atlantic City

Tax Dodging

With the advent of the My TR eStatements, many players are just now seeing that Caesars casinos in Atlantic City have been taking 1,300 Reward Credits ($13 in comps) to cover the mandatory $5 tax and Caesars own $8 in “convenience fees” for every night of their “complimentary stays”.  (Check your My TR eStatement and you will see it broken down into four separate items listed as “Hotel Room Charge” at 200, 500, 300 and 300 Reward Credits, respectively.)  Nearly every other casino in Atlantic City charges only the required $5 tax; Borgata lets players use comp dollars to pay it, and Trump Plaza pays the tax for its Signature cardholders.)  The problem is that not everyone wants to use their comp dollars for these taxes and fees, and some would prefer to pay by cash or credit card; however, they’re never given that option, and many assume the tax and fees are being absorbed by the casino.  (On the other hand, some would love to use their comp dollars to pay this, but are not allowed.) Taking comp dollars without a guest’s knowledge is particularly troublesome to those who are visiting Atlantic City for the first time, perhaps on a Seven Stars-related trip.  Caesars needs to be upfront and more transparent with its customers on this issue.

BYOC

First it was a “nominal fee” to check-in to your room before 4 p.m.  Now we’re being told to enjoy the complimentary coffee in our rooms, but if we want additional cups – and how’s this for a poorly worded sentence? – “. . .they are conveniently located at the vending machine located on your floor for a nominal charge.”  (The “nominal charge” is $2 per coffee packet.)  Once again, this just seems a little cheap.  Of course, I have no idea of knowing, but I can’t imagine so many people are drinking that much in-room coffee.  If you’ve ever used those packets, you learn quickly to pour only about half a cup of water in order to get something that tastes even remotely like decent coffee. 

What The Doctor Didn’t Order

Was I the only person a bit taken aback by Caesars promoting a 10X Reward Credit multiplier on Martin Luther King Jr. Day?  What does one have to do with the other?  Sure, it’s a national holiday and lots of people have the day off (and the opportunity to hit the casinos), but why not just offer the promotion on January 21 without reference to Dr. King’s birthday?  It seems a bit disrespectful.

Good News For PNC Customers

A sharp-eyed reader found a PNC ATM on the first floor of the Pier Shops near the entrance to the restrooms. For PNC customers, short of hitting the nearest branch at Atlantic and Boston Avenues, this is one way to avoid the $5.99 fee at the ATMs in Bally’s and Caesars.

Harrah’s Resort

Exclusive: They’re Not Exclusive

Those ugly full-building “ads” on Harrah’s Waterfront Tower are currently displaying the message that Atlantic City’s four Total Rewards casinos have the “exclusive” when it comes to such slot machines as Gone With The Wind, Michael Jackson, Elvis and Grease.  Not only is this incorrect, but Gone With The Wind and Michael Jackson actually debuted at the Borgata.

Harrah’s Philadelphia

Buffetmania

Harrah’s disappointed a number of players in early December by refusing to give them a free buffet after playing 30 minutes (and earning 10 Tier Credits).  Granted, the promotion ended November 30 (and there was a small sign at the two entrances to the casino), but there were still billboards up advertising the giveaway as late as December 2.  Who can read the fine print when driving 55 mph?

General

Caesars Bathrooms: Did They Blow It?

Before Caesars rushes to replace all its bathroom paper towel dispensers with blowers, they might want to check out an article last month in the Wall Street Journal.  “The trouble with blowers is that they take so long,” says Dr. Rodney Lee Thompson, a hospital epidemiologist at the Mayo Clinic in Rochester, Minn.  “Most people dry their hands for a bit, then wipe them on their dirty jeans, or open the door with their still-wet hands.”  [Maybe they even decide not to wash altogether to save time.]  Meanwhile, time-consuming, loud “blowers turn people off,” he says.  “But there is no downside to the paper towel, psychologically.”  Even environmental concerns, Thompson says, are eradicated by the paper towel.  “The electric blower uses more energy than making a paper towel,” he says.  Last June, the Mayo Clinic published a comprehensive study of every known hand-washing study done since 1970.  The authors concluded that drying skin is essential to staving off bacteria, and that paper towels are superior to driers: They’re more efficient, they don’t spatter germs, they won’t dry out hands and most people prefer them.

Survey Says. . .

In the November newsletter I wrote :  “The Total Rewards Web site has gone through more ‘facelifts’ than Joan Rivers.  In my opinion, I think they finally got it right, but what do you think?”  While some people claim they have trouble determining their offers, most everyone who responded said they liked the new look and the functionality.

This Month’s Survey

So, what do you think about the increases in Tier Credits to achieve or maintain Platinum, Diamond and Seven Stars?  Send me an e-mail (sevenstarsinsider@gmail.com) and I’ll share your thoughts – anonymously, of course.

Darryl D. McEwen, Publisher

Seven Stars Insider

Photo – DJVice

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Best Craps On The Vegas Strip

Craps Table At Luxor

Craps Table At Luxor

As the year ended I looked at the best craps in downtown Las Vegas and didn’t find anything to surprising. Main Street Station has the best odds for a craps game downtown. It’s also the most affordable with 20x odds on $5 bets.

Most gaming on the Vegas Strip is worse than those offered in downtown Vegas but that’s not entirely true when it comes to dice. Craps on the Vegas strip is almost the same at every casino but there are a few locations that stand out being better than the rest. Here’s the breakdown.

  1. 100x – Casino Royale – looks like this is now 20x.
  2. 10x – Riviera, Stratosphere
  3. 3-4-5x – Aria, Bally’s, Bellagio, Caesars Palace, Cosmopolitan, Encore, Excalibur, Flamingo, Harrah’s, The Quad, Luxor, Mandalay Bay, MGM Grand, Mirage, Monte Carlo, New York New York, Palazzo, Paris, Planet Hollywood, Treasure Island, Tropicana, Venetian
  4. 2x – Circus Circus

Casino Royale has had 100x odds for years and even though Riviera tried 1000x craps odds for a while that’s gone and Casino Royale returns as the best craps game on the Vegas strip.

I’ve never been in Casino Royale and wouldn’t go just to play craps. 3-4-5 Craps is the norm on the strip and that’s fine. Regardless of the odds craps is still has some of the lowest house edges in the casino. The difference between 3-4-5 and 100x odds is fairly small and not enough to make me go somewhere I don’t want. That said, if Cosmopolitan or somewhere nice had a 100x odds game they would likely find me at the table.

Note: If you know different odds at any of the casinos please leave a comment. The craps survey on Wizard of Odds is about 9 months old.

Photo – flickr jcnikon

Copyright © 2017 Marc Meltzer & EDGe Vegas