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The Are No M Life Casinos In Atlantic City

MGM Resorts M Life Players Club

M Life

Every day I get incoming searches that are some variation of this:

m life casinos in atlantic city

There are no M Life casinos in Atlantic City.

Here’s a link to M Life casinos across the country. There are no MGM Resorts hotels in Atlantic City. Even though MGM Resorts owns half of Borgatathey really don’t. Borgata has their own players club anyway.

MGM Resorts casinos that use this players club are located in Las Vegas, BiloxiDetroit and Tunica. In addition to these MGM Resorts hotels there are other casinos that are partners of the players club (See Pinnacle-MGM details here).

This is one of the most searched terms that send people to EDGeVegas.com. Sorry to burst your bubble googlers but there are no M Life casinos in Atlantic City.

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Why Tipping The Dealer Matters

3 Card Poker Bonus Bet At Caesars Casinos

3 Card Poker

To a fault I’m probably an over-tipper. Not everyone tips as freely as me and that’s fine. We can all spend our money however we feel comfortable. I look at tips as tokens of appreciation that will come back to me with some form of positive karma in the future. It’s a win-win for me and the people I’m tipping.

I’ve written about why tipping dealers in a casino matters before (See Gaming Today article) but I had a great, real life experience last week in Atlantic City that I want to share.

When I arrived at Showboat in Atlantic City I met up with some friends for a drink at the bar and to catch up with each other. Shortly after a little video poker and BSing we decided to hit the tables. We approached an open Pai Gow table and told the pit boss that our group would play the entire table if they lowered the limits. The pit boss “called his supervisor” to ask permission to lower the limits. In a call that seemed like a scene from Seinfeld our request was denied. That’s cool, the table remained empty until 7am when I called it quits and headed back to the room.

The casino actually made the right business move as we went on to play a game with a larger house advantage. There was an open 3 card poker table across from Pai Gow where we ran into one of the most fun dealers I’ve ever had, Billy.

3 Card Poker is a game of minimal skill and perfect for a bunch of friends to catch up, drink and have a little gambling action. Billy was our dealer all night/morning – from 1am-6:30am. Billy knew that we were looking for a good time and helped stoke the flames by giving us all nicknames (I was “The Attorney“) and constantly encouraging us to “Take a Siiiiiiip“. He was very loud and we obliged and took many sips.

He kept reminding us that 3 Card Poker was an “Easy Game” by yelling it all night. Billy was louder than any dealer I’ve had but he was  perfect for our group on this night. He was the conductor to a great night/morning in the casino. He would be rewarded with tips all night for helping us steer towards a fun time.

The nature of playing low limits 3 Card Poker is that you’ll win a few big hands, lose a bunch and repeat. Ultimately the low limits don’t really ever dent the bankroll when you hit a bad run. I tipped Billy every time I got a straight or better. A straight pays 6-1 on the pair plus line and I’d tip a unit each win. He always played with me instead of keeping the tips and we won pretty quite a few hands playing together. Billy’s largest tip was when my $5 bet paid him $150. I played the Caesars bonus and he gave me 4 of a kind for a cool $1,000! It was awesome for both of us.

When you tip craps or blackjack dealers they can remind you to place the bets you want, offer simple strategy and generally keep an eye on you. There really isn’t much assistance a 3 Card Poker dealer can offer besides a good time. I wasn’t winning because I tipped. Or was I? I wasn’t getting any strategic advantage. So, why tip?

Billy is a working stiff like most of us and his level of service was fantastic. He was providing a great time for everyone that came to the table. As long as I’m winning why not share some of the money with the person helping create a great memory? He deserved it and now I have a great memory that will last forever.

Photo: Vegas Chatter

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SHFL Clones Little Cat For New Shuffle Machines

Little Cat

Little Cat!

I’m back from my short east coast/G2E vacation and boy are my arms tired. G2E was a lot of walking and talking while the east coast was a lot of driving. You can see much of my G2E coverage on Vegas Chatter and there is still more to come.

Most of my trip was away from casinos and gaming but I did end in Atlantic City. My east coast trip began in Pennsylvania. This portion of my east coast trip I spent a couple of days around the Lancaster area with my parents. They took me to a milk farm for dessert one night where we had some ice cream. That’s where I met Little Cat (above) and some of the cows that provided milk for our ice cream. Sitting out on the patio of this house was a nice relaxing end to the evening and Little Cat just added to the fun.

When I made it to Atlantic City I played 3 card poker for a few hours. The 3 card poker shuffle machines get stuck pretty often but this machine didn’t. My friends and I joked that SHFL (formerly Shufflemaster) was cloning little cats to run their shuffle machines and that’s why they were working. Our awesome dealer, Billy, wouldn’t confirm this but he wouldn’t deny it.

Billy did pay me a couple purple chips when I got 3 of a kind dealt to me and 4 of a kind with one of his cards on the Caesars bonus bet. He got paid nicely too as I had a $5 tip bet out since I had a straight on the hand before. I always seemed to win when I tipped. Good karma. 

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How Caesars Bankruptcy Can Benefit Everyone

Caesars Entertainment Chapter 11

Caesars Entertainment Chapter 11?

Rumors about Caesars Entertainment filing for chapter 11 bankruptcy protection gets louder every day. It’s easy to poke fun at a business failing but the ramifications from filing for bankruptcy can be good for both Caesars and casino customers. Read chapter 11 details here, you can read about more debt restructuring here and you can read about their unrealistic projections for Suffolk Downs here.

I want to look at the day-to-day operations that affect me and people like me. When/If Caesars files for bankruptcy they’ll be forced to deal with their outstanding debt problems. The easiest way for them to pay down their debt will be to sell off some of their assets.

Some of the assets that may be sold include Bally’s and Showboat in Atlantic City. These properties have long been rumored to be on the market for years but they may have to finally pull the plug to get some quick cash.

Las Vegas may see Caesars shed a combination of Bally’sParis and Rio. I’d be surprised if Paris was a sold but it’s one of Caesars most valuable non-core Las Vegas hotels and they need cash. I think Flamingo and Harrah’s are too close to The Linq and The Quad to be shed. These properties give Caesars a great chance of capitalizing on the traffic in the area.

I’m not sure about Caesars properties in other markets but you’d have to imagine a few of those will go too. I’m more focused on AC and LV but you probably know that already.

By shedding some properties in AC and LV Caesars will be able to focus on creating a better value for their customers at the properties they still own. In theory a leaner staff would focus on housekeeping and maintenance while corporate focused on creating a better product for the customer.

Additionally by selling properties in each market Caesars will bring in more competition. Competition always benefits the customer. Increased competition will force all hotel operators in each city to be on their toes to stay ahead. Again, that’s theory.

Not only will increased competition in Atlantic City and Las Vegas provide better casinos and hotel experiences but they will also add new players clubs that would link other cities and casinos throughout the United States with Atlantic City and Las Vegas. The new customers will benefit all casino operators – not just the property owners bringing in the customers.

When all is said and done I envision Caesars having the potential to come out of bankruptcy a tighter company able to provide more value for their casino customers. I also envision increased competition in Atlantic City and Las Vegas which will benefit casino customers by cleaning up old properties and offering new players club reward opportunities.

Even though it’s embarrassing it looks like Caesars filing for bankruptcy may be a win-win.

Note: Caesars hasn’t filed for bankruptcy, this is just speculation for when/if they do.

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Big Fish In Small Casino Pond Or Small Fish In Big Casino Pond

7:30am Showboat Atlantic City Balcony Suite

7:30am Showboat Balcony Suite

Photo above from a comped Showboat balcony suite with an ocean view 

I talk about gaming often and the subject of players clubs and comps almost always comes up. I shy away from talking about comps because you shouldn’t play for comps. Comps are great to receive but retail price for whatever the freebie is usually comes in at a lower price than you’re risking.

That said, I’m not afraid of taking or asking for comps. I’ve gotten some great comps from my spending in a casino. Not all comps, like this sick suite at Showboat in Atlantic City, were because of my players club activity. I happened to be visiting Showboat on a warmish winter weekday and this was available to me since it wasn’t busy. I’m sure I played enough to get this suite again…but only on a slow midweek winter’s night.

I didn’t get this ocean view balcony suite because I’m a high roller but I’m a medium roller and it was available when I asked if there were any upgrades. For what it’s worth my friend upgraded to a normal suite at Showboat that same day. This isn’t meant as a humble brag but more of a personal lesson. If I’d gone to Caesars or Borgata I probably wouldn’t have received such a nice upgrade. Why? Because that’s where the to big dawgs roll.

I used to stay at Showboat because it was the Caesars Entertainment hotel on the bottom of the totem pole. Showboat isn’t the best hotel and casino in Atlantic City but they had a very nice staff, recently renovated Bourbon Tower and I was able to get more mileage with my comps.

I was lucky to get free rooms at the other casinos so I focused my spending where I got the best bang for my buck. Besides getting suites I used to be able to get meals and drinks comped. It was a good deal even if their dining options were limited.

I like being the big fish in the little casino pond

This topic came to mind a few weeks ago when I listened to, independent Las Vegas casino host Steve Cyr, on the Gambling With An Edge podcast and discussing what he can offer his clients.

One specific item that stood out was that he couldn’t get a client in the door at Cosmopolitan with $10,000 guaranteed in play. Meanwhile, that person could go elsewhere and be treated like a king. That client may have to stay and play in a Downtown Vegas casino but they’d get all the great amenities you’d want when staying at a casino.

This is nothing new but something not everyone thinks of when they spend their money at a casino. I love the luxury hotels and casinos but I also like being treated as if I have some value so I enjoy the best of both world when I can.

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Seven Stars Insider – September Edition

Maroon 5 Total Rewards Concert

Maroon 5 at Total Rewards Concert

Here are highlights from the latest edition of Seven Stars Insider. As always it has lots of information, especially for the Atlantic City players. This is an easy read and an excellent resource for Caesars Total Rewards players. It’s still long but full of information. Head over to Seven Stars Insider to sign up for the newsletter.

NOTE: While this newsletter was originally designed exclusively for Seven Stars cardholders, there is useful information for anyone who has a Total Rewards® player’s card and/or plays/stays at a Caesars property. Please feel free to pass this on to your friends. Back issues of the Seven Stars Insider newsletter are available online at http://www.sevenstarsinsider.com.

LAS VEGAS

‘Book Me On The Next Flight To LAS!’
Once again Caesars marketing folks have outdone themselves in the “dumb offers” department. Why would they offer complimentary accommodations and show tickets as a special incentive to travel to Las Vegas when, as a Seven Stars cardholder, I’m entitled to these benefits anyway?

LAUGHLIN

‘Toys’ Aren’t Us
Justifying the request by citing the increasing popularity of bachelor and bachelorette parties, inspired perhaps by such films as “The Hangover”, Caesars has petitioned Clark County to allow casino gift shops to sell a limited inventory of sex toys and other “marital aids”. However, members of the Laughlin Town Advisory sent a strong message to county commissioners by voting to deny the request. The issue will go before the Board of County Commissioners on September 18.

ATLANTIC CITY

Dream On
The fourth – and final – planned installment of the popular nightly light show at Boardwalk Hall is now on display. Titled “AC Dreamin’”, it features two people who, after taking a train ride to Atlantic City, discover a variety of things the city has to offer. It features the same assortment of animation, music, video and 3-D lighting as the three other shows that have been produced over the past year, but this time there is a story with people and narration. In the eight-minute video the two people stay in a luxurious hotel, enjoy rides and games on the Boardwalk, and observe an underwater beach.

Go East, Young Man
The “mystery man” I chose not to identify last month is Rick Mazer, a top Las Vegas gambling executive, who started his career 30 years ago as a craps dealer. According to several published reports, in a filing last month with the New Jersey Casino Control Commission, Mazer applied for licensing as a key employee, senior vice president and general manager of Harrah’s Resort.

In addition, Caesars spokesman Gary Thompson said Mazer will oversee the $125.8 million convention center expansion at Harrah’s and the company’s proposed $1 billion hotel-casino development Suffolk Downs Race Track in East Boston, Mass. He comes to Atlantic City after serving as president of Harrah’s, Flamingo and The Quad in Las Vegas, as well as overseeing the $550 million Linq project that will include retail shops, restaurants and a 550-foot “High Roller” observation wheel. Prior to his Las Vegas tenure, Mazer was general manager of the Horseshoe Hammond in Indiana.

No word on what role, if any, Mazer will have in the management of Bally’s, Caesars and Showboat, as well as Harrah’s Philadelphia in Chester, Pa.

Was It Something I Said?
The Boardwalk Buffet at Caesars will close September 16 for much needed improvements. In the meantime, those who crave a breakfast buffet will have to settle for the tasteless, rubbery pre-made omelets, greasy bacon and other abominations at Café Roma.

PHILADELPHIA

Get Into The Kitchen
If you’re in the Philadelphia area – or plan to travel there, Harrah’s has a unique venue to hold your annual Seven Stars celebration dinner. Its Chef’s Table in the kitchen at The Cove will dazzle you and your guests, and make the evening a truly special occasion.

The Chef’s Table can accommodate up to 10 people, and the menu can be tailored just about any way you want. Do you prefer an Asian or Italian-themed meal? No problem. Have a certain budget in mind? They’ll work with you. Have a particular entrée in mind? Chef Erick will prepare it to your specifications. Want to just order off the regular menu, but watch how your meal is prepared? Done!

If you’ve never witnessed a professional restaurant kitchen in action – short of “Top Chef” or one of those television reality shows – this is your opportunity.

You just need to give them advance notice so they can work out the menu and other details with you. Contact your host to get things started.

Special Seven Stars Benefits
Harrah’s knows how to treat its Seven Stars
cardholders:

  •  Look for the special Seven Stars-only cashier at the main cage. You can’t miss the sign over the entrance to two dedicated windows. You may have to ring the bell to get some service because they’re not always staffed, but, while you’re waiting, you can always enjoy a delicious piece of wrapped chocolate with the Seven Stars logo. You might even want to slip a couple pieces of the delicious morsels in your pocket – just don’t forget or you’ll find a gooey mess once you return home. Yep, I’ll admit it, I did just that! What a mess!
  • To check into the Diamond Lounge, look for the dedicated path leading to the desk where you’ll be the next person called if there’s a line. (I’ve heard staff members warning of up to 45-minute – or longer – waits to get in on a busy weekend night.) Someone also comes to greet and escort you to special reserved tables by the windows overlooking the racetrack.
  • The Seven Stars Happy Hour is still held on Fridays, but the time has changed. It’s now from 5 to 7 p.m. in the lounge at the Cove. In addition to complimentary cocktails for the Seven Stars cardholder and a guest, passed hors d’ouevre are served.

AND IN OTHER INSIDER NEWS. . . .

Love Boat
With few exceptions, nearly everyone I heard from raved about their Signature Experience cruise to Bermuda last month. There was some minor quibbling about an overly crowded cocktail reception at the hotel in New York the night before the cruise, but, overall, it sounds like Caesars earned its “A+” on this one. A second and third cruise have been scheduled for this month and next, respectively.

Getting To Know You – Part One
If there is one question I get most often, it’s: “Why can’t casinos better tailor their offers to my schedule?”

Players frequently complain that their mailboxes are filled with offers of free food and bonus slot play, but they’re valid on days when they never travel to their favorite casinos. “I get offers for $50 in food and $150 in free play all the time, but they’re good only Monday through Thursday,” one person told me. “Can’t they tell by my play that I only travel here on weekends? It’s like they know I can’t use these offers, but they think I’ll be impressed just by receiving them. Guess what? It just angers me and makes me
want to play someplace else.”

Getting To Know You – Part Two
Speaking of tailoring offers to customers, one Seven Stars cardholder sent me his offer of a comp room in Atlantic City, as well as the chance to convert Reward Credits into free slot play. “Considering that, with 48 hours’ notice, I’m supposed to be able to get comp rooms anywhere – OK, I know there are some exceptions – why can’t my mailer from Harrah’s Resort recognize my Seven Stars status and include some other sort of promotion or ad?” he writes. “Also, as a Seven Stars cardholder I’m supposed to be able to convert my Reward Credits for slot play at a discount – $5 for 675 Reward Credits (a ‘retail value’ of $6.75), yet my mailer is telling me it’s $5 for 1,000 credits (a ‘retail value’ of $10’).”

Door Stop
Companion cardholders who have access to a Diamond Lounge based on their own play should show their Diamond cards when they check-in. I’ve heard several reports of players being embarrassed when they were told they couldn’t bring a guest into the lounge. The person at the door just didn’t pay attention and assumed that these Companion cardholders weren’t eligible for entry based on their own play.

Gifts That Keep On Giving
How many more sets of luggage, pots and pans, or manufacturers’ close-outs do we really need? Last month, for example, Bally’s and Harrah’s Resort in Atlantic City gave out pancake makers and breakfast sandwich makers. Do any of us really need these? I don’t know about you, but I’m trying to reduce clutter in my kitchen. If the casinos are going to continue to dole out gifts, how about something useful like the ubiquitous gas cards or Visa gift cards?

At least these don’t have to be shipped across country, warehoused and delivered to ballrooms for distribution – and then schlepped home by us. Code Green, anyone?

Hold On
Apparently no one from Total Rewards has been subjected to the monotonous – and out-of-date – “on hold” message you get while you’re waiting to make a reservation or calling with a question. For approximately three minutes – and then it repeats – you hear blurbs about Lake Tahoe, Atlantic City, Tunica, etc., as well as the newest addition to Total Rewards, Horseshoe Casino in Cincinnati “which will open this spring”

Survey Says. . .
Last month I asked you whether you preferred attending city- or casino-specific events open to all Seven Stars cardholders, e.g., the events in 2012 held in Atlantic City and Las Vegas, or having your choice of several different types of events. The responses fell into two categories: those who were able to reserve space on the August cruise to Bermuda and those who didn’t. Those who went on the cruise hope another one is scheduled next year, not only because they really enjoyed themselves, but because they also felt the entire package had a much greater monetary value than any of the other choices. The rest preferred the types of weekend events which were held in the past.

This Month’s Survey
My guess is that the staff at Total Rewards is already working on the details of next year’s Seven Stars (and Diamond and Platinum) program, hopefully tweaking some rules and considering suggestions from its many surveys. Here is a portion of my “wish list”:

  • For the annual retreat and Level I Signature Experience, allow the $500 folio credit to be used for food and beverage, as well as other charges such as spa treatments, in-house show tickets, etc. Many of us travel alone and cannot possibly use that amount of money on meals. Plus, if you’re staying at a casino that does not allow Reward Credits to be used for alcoholic beverages, or you don’t drink alcoholic beverages, that makes it all the more difficult to spend the $500.
  • Offer an option or some sort of alternative for those who don’t like to travel or travel by air. The annual retreat and the Level I Signature Experience each currently includes up to a $1,200 airfare reimbursement. While I know that concessions have been made “privately” for some customers, why not codify this “officially” with some alternatives that might include a mileage reimbursement for those who prefer to drive or offer some variation of the popular “stay-cation” where someone can choose a retreat at his/her “home” casino and get the transportation credit in the form of free play or a gift card?
  • For those who are comfortable making their own travel arrangements, let us skip the “middleman” [a casino host] and make our own travel arrangements with Passport? And, while you’re at it, waive that $10 per ticket charge that Passport imposes. After all, you’re forcing us to use Caesars own travel agency, then you take $10 per ticket off whatever amount you’re giving us as a reward for our play.
  • Don’t force us to have that one-time $500 celebration dinner. Many of us have a difficult time organizing a group for dinner, or don’t live near a local casino where we can invite our friends and family to dine. Just add extra Reward Credits to our account, and let us spend them as we choose.
  • We all have different “needs” and tastes, so offer free play or a gift card as one of the options for the annual gift. I know you’re trying to give Seven Stars cardholders a variety of benefits, e.g., a trip, a dinner, a gift, etc., but, at this stage in our lives, most of have just about everything we want or have the ability to purchase it.

I could go on and on, but I’d like to hear from you. What changes would you make to the 2014-2015 Seven Stars program? Send me an email and I’ll share your thoughts – anonymously, of course.

 

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Seven Stars Insider – August Edition

Penn jillette Total Rewards

Penn jillette

Here are highlights from the latest edition of Seven Stars Insider. As always it has lots of information, especially for the Atlantic City players. This is an easy read and an excellent resource for Caesars Total Rewards players. It’s long, but full of information. Head over to Seven Stars Insider to sign up for the newsletter.

ATLANTIC CITY

‘Do I Hear $30?’
Video poker messages boards are buzzing about some machines in Las Vegas that require $25 “coin in” to earn one tier credit. VP players have always needed to play twice as much as us slot machine players ($10 coinin for one tier credit), and the fear is that this policy will start finding its way into other markets where Caesars has casinos.

Eat Your Pickles – or No Dessert!
Bally’s held a pickle-eating contest on the Boardwalk last month to promote the re-opening of Pickles Deli and its new self-service ordering system.

Belt and Suspenders
Why is Caesars sending an email to alert customers they will be getting offers in the mail? Also, what’s with that first sentence? Who writes this stuff? What does “Iconic as Caesars is” have to do with the rest of the sentence – or, for that matter, the entire paragraph?

Bored-walk Buffet
Customers at Caesars Boardwalk Buffet were a little taken by surprise last month when the venue changed its schedule to offer only brunch for $25 (beginning at 9 a.m.) and dinner for $32 (from 2 p.m. to closing). I was there for lunch one weekday around 1:30, and heard lots of grousing over the price – plus the fact that there were no longer breakfast and lunch options at a price point less than $25, and that dinner prices kicked in as early as 2.

Even worse was the fact that half the buffet contained heaping piles of dried up pancakes, waffles and French toast, along with overcooked bacon and sausage that hardly anyone was eating at that hour. An egg/omelet station attendant was basically standing around waiting for the changeover to “dinner” service when it would become a pasta station.

The other additions to the menu – pizza, grilled “steaks” and more vegetable choices – didn’t seem to justify the $7 premium, especially when compared to the more creative and upscale fare across town at the Borgata where the dinner buffet is $31.95 (but only $10 each for a Borgata Black Label cardholder and a guest).

A week or so later I returned for breakfast when the buffet opened at 9 and found the opposite situation. Lots of unappealing “lunch” items (mussels, clams, turkey breast, sliced carrots, broccoli and several Chinese specialties) that already looked “tired” even though the buffet had just opened – and which hardly anyone was eating.

Notably missing from the brunch menu, though, were bananas, fresh strawberries, bagels and smoked salmon, though there were plenty of canned pears, peaches and stewed prunes.

Looking for toast? It’s back by the desserts, along with an assortment of pastries and made-to-order waffles.

Apparently, the $25 brunch price includes a mimosa or bloody mary, yet during neither visit did my server offer these. Why not delegate this to the hostess who takes your order for other beverages?

Food and Whine
I attended the Kick Off Party for the Atlantic City Food and Wine Festival last month at The Pool at Harrah’s Resort. I got there about 10 o’clock – three hours after it started and an hour before it ended. There was one long line that extended from halfway on one side of the pool to halfway around the other.

While I think the line was actually for the free Absolut vodka cocktails being served, anyone interested in trying some of the food on that side of the pool couldn’t get to it without standing in line for 30 minutes. Figuring I’d just get a drink and skip the food, I ordered my favorite alcoholic beverage at the bar, only to be handed a bill: “Cash or credit card, no room charges.” Huh? This event doesn’t have an open bar?

When have you been invited to a party hosted by a casino and then asked to pay for a cocktail? [Retail price on the ticket was $55, but I had been comped by my host.] I took my drink and left.

Ever since I attended the opening night pool party at last year’s Seven Stars Signature Event, I’m convinced this is not the venue to hold one of these “Taste of. . .” parties. There’s just not enough room to arrange the various food booths to avoid the inevitable traffic jams. People instinctively form one big line rather than visit each restaurant’s booth individually. Plus, I’m amazed no one fell into the water!

Oh, by the way, I never got to rub elbows with Rocco DiSpirito.

Food and ‘Wow!’
Imagine receiving this invitation: Join us in the Paladium Ballroom at Caesars for a wonderful low-calorie, low-fat, low-sodium, low-sugar dinner. “Uh, thank you, but I’ll pass,” you say. “I’ll just take another slice of pizza with extra cheese.”

Fortunately, the folks at Caesars didn’t show their cards in advance, and everyone sitting in the elegantly decorated ballroom had no clue that the delicious meal they were about to enjoy was just that – a typical casino dinner of salad, surf and turf, and dessert, but with a fraction of the fat, calories, sodium and sugar usually associated with these affairs.

Sitting on each table was a beautiful “relish tray” – when was the last time you saw one of those? – with a variety of heirloom cherry tomatoes, small raw beet quarters, baby carrots, and an assortment of colorful orange, green and purple cauliflower florets. (Did you even know cauliflower came in colors?)

The meal began with a lightly dressed salad of assorted greens, fennel, orange sections and lima beans included several slices
of beautifully seared rare tuna.

The combination entrée featured a perfectly grilled filet – pizzzaiola-style – and a crab and cod cake, along with thin spears of crisp-tender asparagus.

Dessert was a silky smooth panna cotta with sugar-free chocolate and caramel sauces, garnished with fresh blueberries, blackberries and raspberries.

The menu was devised by celebrity chef Rocco DiSpirito and his team, and prepared by Caesars Banquet Chef Tim Davis and his crew.

Just before dessert was served, DiSpirito made a brief appearance to explain how he cut the calories and reduced the fat, plus demonstrated how to make the dessert and its accompanying sauces.

I understand that the following night’s Beach Soirée at Caesars attracted 1,100 guests and was equally successful.

Congratulations!

Under Construction
Construction is underway at Harrah’s Resort on a conference center, billed as the largest of its type in the Northeast. Cost to build the facility is estimated to be $126 million. The project, designed to host corporate meetings complementing the conventions and trade shows at the Atlantic City Convention Center, will include 250,000 square feet of space. In addition, there also will be two ballrooms, each featuring 50,000 square feet of space.

HARRAH’S PHILADELPHIA

Construction Zone
Work is underway to construct new high limit slots and table games areas on the casino floor. There are temporary areas set-up, so you won’t be stuck playing pennies, nickels and quarters while you wait for work to be completed.

Color Blind
Remember this joke when you were a kid: “What’s black and white and ‘red’ all over?” The monthly mailers that Harrah’s Philadelphia sends to its Seven Stars cardholders are black, white, red and grey, and generally look pretty nice. However, when it comes to readability, any Graphics 101 student will tell you not to print red ink on a black background – it’s nearly impossible to read. Add to that the advancing age of many of us Seven Stars cardholders, and it makes it even more difficult to decipher the special code Harrah’s prints for collecting bonus free play on certain days.

No More Temptations
Temptations Buffet is history, but no one is disclosing what will replace it. Several options, some of which include entertainment along with food, are under consideration. Watch this space.

AND IN OTHER INSIDER NEWS…

Companion-ship Does Not Have Its Privileges
Many Seven Stars cardholders became extremely upset last month when “new” rules regarding entry to the Seven Stars and Diamond Lounges, as well as use of the Companion card, became effective – supposedly with no notice – at Harrah’s Resort in Atlantic City. Among these rules:

-Seven Stars cardholders may bring up to only three guests into the lounges. If the Seven Stars cardholder has to leave the lounge for any reason, his/her guests must also leave. And, unless the Companion cardholder checks in first as an individual, if one of the three guests holds the cardholder’s Companion
card, he/she is considered one of the three guests.

– The Companion cardholder may use the lounges only if the primary cardholder is “in the market” – but may not bring any guests. In other words, say you’re in Atlantic City or Las Vegas. The primary cardholder must be a registered hotel guest and/or be showing play in any of the Total Rewards casinos in that
city.

Actually, it turns out that these are not new rules at all. They always have been in place. It’s just that no one ever told anybody, and not every casino was enforcing them. Frankly, with two exceptions, I agree with these rules.

For example, what’s to stop someone from bringing his/her three guests to the Seven Stars Lounge, leaving for 30 minutes, then returning with three more guests? Why should someone be allowed to bring in six guests when I play by the rules and bring no more than three?

And, yes, the Companion cardholder should be counted among the primary cardholder’s three guests. None of the Seven Stars lounges in the country are that large, so there is good reason for these limitations. To put things in perspective, at The Borgata in Atlantic City, the Society Club – Borgata’s equivalent to a Seven Stars lounge – allows Titanium cardholders only three guests. The cardholder and one guest are admitted free of charge. For the other two cardholders, the Titanium cardholder’s comp account is charged $20 each. The Society Club is more than twice the size of either of Atlantic City’s Seven Stars lounges, it is much more elegant (think high ceilings, crystal chandeliers, grand piano), and the food makes what’s served at the Seven Stars lounges seem like high school cafeteria fare. [I’m not being critical of the
lounges or what they serve – particularly at Caesars – but, in comparison to The Borgata, well, there is no comparison.]

What I don’t agree with is the rule that says the primary cardholder must be “in the market” in order for the Companion cardholder to use the Seven Stars or Diamond Lounge. I also think a Companion cardholder visiting the lounge solo should be allowed one guest. (Then if the primary cardholder shows up, he/she should be able to bring just one guest.)

Plus, it turns out, Caesars has a totally different definition of a Companion cardholder than a lot of us do – but never bothered to define it clearly. Here’s the difference between how Caesars and I interpret this benefit:

Basically, Caesars is saying that the “companion” part of Companion card means that this person is accompanying – being a companion to – the primary cardholder, and only benefits when they are traveling together, or are in the same city.

To me and many others, the “companion” part of Companion card referred to the primary cardholder’s relationship – legal or otherwise – to the individual with whom he/she shared this card. I know any number of people who have assigned their Companion cards not necessarily to spouses or “significant others” with whom they live (or don’t live), but to relatives and friends across the country. The reason? They rarely travel together, but wanted to extend some special privileges to these individuals when they’re not together. For example, I know a father who lives in Phoenix and is not a huge gambler, but enjoys occasional excursions to Ak-Chin, Laughlin and Las Vegas. His single son, a Seven Stars cardholder who lives in Ohio, assigned his Companion card to dear old dad. Other than possibly receiving some expedited attention at check-in, preferred seating at dinner or use of a special line at the buffet, he now will receive little benefit from the card. Another person I know lives in Boston, travels frequently and plays all over the country. Not knowing “the rules” he assigned his Companion card to a friend in California who’s not a big player, but travels frequently to Las Vegas and San Diego. Under this new strict enforcement policy, his friend no longer will be able to drop by the Diamond Lounge when he’s playing out there.

Or, what about a situation where a Seven Stars cardholder travels to Tunica, but stays and plays exclusively at the Gold Strike? Not being a gambler, her husband – the Companion cardholder – decides to visit theDiamond Lounge next door at the Horseshoe. Technically, unless she accompanied him, he would be denied admission.

So, what’s the point of having a Companion card if the primary cardholder has to be there? Let’s say a Seven Stars cardholder is traveling with his buddies to Las Vegas for a long weekend. His wife, the Companion cardholder, decides to go to Atlantic City over that same weekend. Following a strict interpretation of these rules, she wouldn’t be allowed in either of the Seven Stars Lounges. This dilutes the value of the Companion card by requiring both parties to be “in the same market”.

Regarding guest privileges, even if the Companion cardholder is traveling with the primary cardholder, perhaps that companion is not a gambler and would just like to enjoy a snack or beverage in the Seven Stars Lounge.

Why not extend the courtesy of allowing those persons someone to enjoy their company so they don’t have to be by themselves? Like the American Express card, membership has its privileges, but not companionship.

Cruise Control
Since I’ve never used my Seven Stars NCL cruise, a reader (who wishes to remain anonymous) wrote an excellent guide to getting the most out of this benefit. I’ve posted it on the Seven Stars Insider Website.

Giving Credit Where Credit Is Due
If you’re playing in a city with two or more Total Rewards casinos – and you play at more than one, good luck finding out how many tier credits you’ve earned that day. I’ve personally experienced this in Atlantic City and Lake Tahoe, and I know others who’ve experienced it in Las Vegas. In Atlantic City, play some at Caesars, then at Showboat, and no one can tell you your total daily tier credits. Check your daily play through Total Touch at Bally’s or Harrah’s, and neither that Caesars nor Showboat play will show up in your Total Daily Tier Credits. Same thing happened to me at Harveys and Harrah’s in Lake Tahoe.

The only way around this is to carry a pad and pen, write down the number of credits earned as you leave each casino, then total them manually. Very frustrating.

Balancing Act
Just as you – hopefully! – balance your checkbook each month, be sure to review your monthly eStatement from Total Rewards. Both my May and June statements had duplicate charges. Kind of makes me wonder how many mistakes I never knew about before these electronic statements. It’s gotten to the point where I now keep copies of my charges – just as I do with American Express.

Now You See It, Now You Don’t
If the Total Rewards app on your smartphone isn’t working, don’t complain to the manufacturer. The app is being revamped and should be back online by the end of the year.

Darryl D. McEwen, Publisher

Photo: Aceshowbiz

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Google Glass Goes Gambling

Google Glass Goes Gambling In Atlantic City Casino

Google Glass Goes Gambling

First, casino operators were okay with Google Glass being worn in their casinos then someone told them what Google Glass is and they changed their mind and said Google Glass wouldn’t be welcome in their casinos.

Well, casinos are big and Google Glass is new and small so someone was able to make his way into an Atlantic City casino (looks like Caesars to me) and play some slot machines before a roulette dealer tells him to remove them. Check it out.

In typical east coast fashion nobody looks at him so nobody even notices that he’s wearing Google Glass. As this technology grows in popularity security will know what to look for but this is a fun first person point of view walking into a casino. For security sake, the dealer knew to ask him to remove the Google Glass when he revealed what he was wearing. You can see how easy it is to use Google Glass as an illegal recording device.

On a tech side the Google Glass video looks similar to Go Pro video but a lesser quality. Still, it’s pretty good quality for glasses with a video camera. While I think Google Glass is cool, I don’t want people wearing them around me. They’re a little creepy.

You can read more about what it’s like wearing Google Glass in a casino at Venture Beat.

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Seven Stars Insider – July 2013 Edition

Maria Menounos Total Rewards

Maria Menounos

Here’s the latest edition of Seven Stars Insider. It’s another big one with lots of information, especially for the Atlantic City players. This is an easy read and an excellent resource for Caesars Total Rewards players. It’s long, but full of information. Head over to Seven Stars Insider to sign up for the newsletter.

HORSESHOE SOUTHERN INDIANA
Mail Fraud
Last month several players received coupons for other customers (along with their names and Total Rewards number). In some cases, all the coupons were for table games, while the cardholders who received them play only video poker. One player who was affected asked if corrected mailings would be sent, but was told to come to Total Rewards for the information.

LAS VEGAS
A Real Las Vegas Linq, er, Link
MGM Resorts International and Hyatt Hotels Corp. now allow customers to earn points and redeem credits at properties owned by both companies. The agreement links M life tier credits and Hyatt Gold Passport. The relationship connects Hyatt’s more than 450 hotels and resorts worldwide, and MGM Resorts 12 properties in Las Vegas. Starting next month, M life and Gold Passport members will be eligible to opt-in to a reciprocal tier status program. This is one collaboration that finally makes sense. Hopefully, Total
Rewards will catch up and offer a similar partnership with one of the airline or hotel loyalty programs.

Dealers Unionize
Casino dealers at Paris and Bally’s have voted to join the Transport Workers Union. Dealers at Paris voted 105 to 26, while Bally’s dealers voted 183 to 13. The Transport Workers Union, which arrived in Las Vegas in 2000, also represents dealers at Wynn Las Vegas and Caesars Palace.

ATLANTIC CITY
Home. . .Cooking
Those of you who miss Chef Joe Muldoon’s cooking at The Reserve in Bally’s can now satisfy your cravings at Roberta’s By Joe Muldoon in Northfield, N.J. Roberta’s (named after Joe’s mother) is open for lunch Monday through Saturday from 11 a.m. to 3 p.m., and for dinner Friday and Saturday from 5 to 10 p.m. The address is 1205 Tilton Rd.,Tilton Plaza (by Esthetica). Call (609) 677-0470.

Turning A Worst Buy Into A Best Buy
Kudos to Caesars marketing department for admitting their “miscalculation” and offering Best Buy gift cards to players expecting a similar card last month at Bally’s and Harrah’s. Many players were disappointed when the cards ran out and they were given free play instead. For the players who were inconvenienced – especially those who waited in long lines that Sunday afternoon – getting $30 in free slot play was not exactly the same as a $30 Best Buy gift card.

‘Losers Wanted’
Am I the only person who thinks Revel – excuse me, Revel Casino Hotel – is missing the mark with its new promotional campaign? Yes, the name change makes sense, but that’s purely cosmetic, in my opinion. And, yes, allowing players to smoke is great if you’re a smoker – I’m not, so that’s not going to get me into the casino. Less expensive restaurants? Maybe, but I don’t choose a casino based on its restaurants. It’s the “You Can’t Lose” campaign that’s misleading – and inaccurate. Does Revel really want to promote itself as the casino where you go to lose? (“Hey, don’t worry, we’ll reimburse you – sort of, but just this one time.”) Yes, you can lose – and probably will! Your loss during the month of July must be at least $100, and those “refunds” are in the form offree slot play over a 20-week period. In other words, if you lose $1,000 between July 1 and 31, you’ll get $50 in free slot play every week for 20 weeks starting August 5. If you don’t set foot in Revel on one of those weeks, that period’s $50 in slot play is forfeited.
And do you really think your play with that $50 is actually going to return $50 in cash? A related promotion promises to match free slot play offers from all other Atlantic City casinos, but, again, there are some important caveats you need to be aware of:

  • You must have the complete mail piece that includes your name and address.
  • The mail piece will not be returned, unless there are multiple offers on it. In that case the offer you claim will be marked “void”. (Note to those who turn over certain offers from Bally’s and Harrah’s: Write down your three-digit code, alon with the date and amount of the offer.)
  • You can claim only one offer per gaming day.
  • There is a $500 maximum match per offer.
  • Whatever is downloaded must be played that same day.

Since many free slot play offers, specifically those from the four Total Rewards casinos, come in mailings that also contain coupons good for free meals and slot play, once the mailer is verified, those coupons will be returned to you. Also, if the mailer has several offers, such as $50 on July 4, $50 July 16 and $50 on July 25, you can choose just one of them, and that free play will be matched only on the same day it’s valid at the initiating casino. In other words, while another casino mailer may have a total of $150 in free play offers on three different days, you’ll only be able to get $50 from Revel – and have to return to Revel on each of the two subsequent days it’s valid at that competing casino – assuming you have no other greater offers that same day from another casino.

(Remember, it’s just one offer per day.) Also, using free slot play at Revel does not count toward earning Resort Dollars or Resort Play (free play), nor will it count toward your win-loss calculation. In addition, any “bounce back slot play” (approximately $1 per one Resort Dollar earned) will not be offered during July.

BALLY’S
Pickles Goes Self-Serve
Check out Pickles and its new Express Service. It’s basically the same food, but without the servers. Order at the counter, pay and then wait for your food. Both inside and outdoor seating is still available.

Tangled Web
Somebody needs to check Bally’s page on the AtlanticCityNJ.com Web site. Despite the fact that it says, “All information, photographs and links have been checked or received by Bally’s Atlantic City, Atlantic City, NJ” there are several errors and a lot of out-ofdate information. There are references to Don Marrandino, “matzoth” ball soup at Pickles, the Bellezza Salon (which is closed) and Sammy’s Beach Bar (now Bally’s Bikini Beach Bar). Caesars page on the Web site is also out-of-date.

CAESARS
Special Seven Stars Lounge Hours
The Seven Stars Lounge will be open July 3 and 4 from 5 to 10:30 p.m.

Tip On Tipping
I don’t know about the other Atlantic City hotels – or ones elsewhere, but Caesars is now adding an
automatic gratuity to its Room Service orders. Unless you’re feeling extra generous, or you get some really terrific service, there’s no need to add more, even though you’re given the opportunity to. To Caesars credit, the bill does state, “Gratuity Included”, but when you’re so used to adding a little extra, it’s easy to overlook this.

Morton’s Still 1:1
At least through the end of July, you can still use your comp dollars on a 1:1 basis at Morton’s.

‘Do You Like Movies About Gladiators?’
See the real thing as “gladiators” fight in the lobby of Caesars starting July 4 through September 2 across from Mia.

HARRAH’S RESORT
Lounge To Open Thursdays
Starting July 4, the Seven Stars Lounge will open Thursdays from 4 to 10 p.m.

Pretzel Bites Bite Back
As I’ve written in the past, I rarely eat anything in the Seven Stars Lounge other than some cocktail nibbles – cheese and crackers, nuts, a shrimp cocktail – before going to dinner. However, I ordered the new pretzel bites to try something different, and they tasted like rubber. This is a commercial product, available in most grocery store freezers, and the cooking instructions clearly recommend heating them in an oven, not a microwave. That said, the accompanying cheese sauce was delicious.

Cash Of The Titan
It’s hard to miss and you can play it only at Harrah’s. Standing nearly 12 feet tall, Titan 360 is a cylindrical tower surrounded by eight standard slot machines, all programmed to deliver a spectacular bonus when a key and a lock symbol appear in the first and fifth reels on any of the four popular slot machine titles to which it’s connected – China Shores, Heavenly World, Legion Warrior and Fortunes of the Orient. The twist is that players can enjoy their favorite games, but for a modest extra bet – 20 cents added to a minimum 30-cent bet (50 cents total), they get the opportunity to win thousands of extra
dollars in an ever-increasing series of bonuses called Rise To Wealth. Titan 360 is located across from Bill’s Bar & Burger, near the Brigantine entrance.

SHOWBOAT
‘With Furniture, That Will Be $200 Extra’
I guess I wasn’t so far off in my April Fool’s edition. Check out the detailed description on the Total Rewards Web site of a “Premium” room at Showboat:
Really? There’s no furniture in these rooms? And the first thing they tell you about the room is that it has sheets and a mattress? How much extra for the bed to put these on?

HARRAH’S CHEROKEE CASINO RESORT
Credit Card Fraud Alert
You may have seen this on television where it was happening in Florida. Apparently, the
scam is moving north.

HARRAH’S PHILADELPHIA
Seven Stars Happy Hour At The Cove
While complimentary cocktails are still being offered to Seven Stars cardholders and a guest from 10 p.m. to midnight on Fridays, starting July 20 the event will move to Saturdays starting at 7 p.m.

Missing In Action – Sort Of
Searching for Harrah’s Philadelphia using the Casino Locator on the Total Rewards Web site is a bit confusing. While every other casino is listed in alphabetical order, no one thought to change the
order when Harrah’s Chester became Harrah’s Philadelphia, so you’ll find it between Harrah’s Cherokee and Harrah’s Council Bluffs.

GENERAL

Card Sharks
Just because you think someone will ask for identification before you cash in comp dollars through Caesars Quick Rewards system, don’t be so sure. In Atlantic City a reader left his player’s card in a machine and someone took it to a casino gift shop, wiping out more than $500 in comps on various purchases. Security is investigating. Something similar happened to a player in Las Vegas – even though his photo was
printed on the back of his Seven Stars Companion card. The lesson here is to treat your player’s card like any credit card you may have in your wallet.

Off The Deen’s List
In the wake of last month’s controversy about Paul Deen, a news release from Caesars Entertainment said it intends to rebrand its current Paula Deen-themed restaurants in the coming months. Food outlets bearing her name have already been eliminated from the four affected casinos’ Web sites, but Googling “Horseshoe Southern Indiana + Paula Deen” or “Harrah’s Cherokee + Paula Deen” displays old Web sites that are still
accessible online. On their current Web sites, there no longer is any mention of the Paula Deen Buffet at
Harrah’s Tunica or Horseshoe Southern Indiana. Paul Deen’s Kitchen at Harrah’s Joliet has a temporary name – The Restaurant At Harrah’s. Leeann Bridges, a spokeswoman for Harrah’s Cherokee, said the 400-seat restaurant remains open but is offering a new menu immediately. “We are working to rebrand with a new name in the upcoming weeks and anticipate it having a coffee shop style of offerings for our guests,” Bridges said.

Total Rewards Visa Buffet Coupon
I never applied for the card, but I’ve heard from several players who got their new Total Rewards Signature Visa card and inadvertently threw away the enclosed coupon that entitled them to two Buffet of Buffets in Las Vegas. If this happened to you, keep reading. According to Kristine Johnson, a Total Service Representative for Caesars Entertainment, Western Region: “[A]s long as you are the primary cardholder, and have your photo identification, Total Rewards can help you redeem this offer when you are on property.”

Caesars Circle Confidential
If you’ve wondered what it’s like to be part of the Caesars Circle, here’s insight from someone who’s been part of the group for about a year: “It’s not what I imagined it would be,” he wrote. “[It’s] basically all about surveys.” These surveys, he adds, just get a small view of what participants think. “Most questions are multiple choice and I can’t tell you how often that none of the choices fits my answer.” Recently, he said, they gave some write-in space in the last survey. “But, all in all, it’s useless as a venue to learn or voice things on a regular basis.”

Featured Fee Of The Month
First it was Resort Fees, then Early Check-In Fees, now we have “Experience Fees”. Those of you who received letters inviting you on “junkets” – such as upcoming trips to Tunica and Laughlin which include airfare, taxes, ground transportation at the destination and accommodations – have probably noticed you must pay a per person Experience Fee upon booking. (This was probably coined by the same person who renamed the annual Seven Stars trip a “Retreat”.) I don’t think any of us has a problem with some sort of fee for a trip like this, just call it what it is – a booking or handling fee. . .not something that’s
going to make us jab a spouse, partner or friend with our elbow and chuckle, “Look what they’ve come up with now?”

Survey Says. . .
Last month I asked you to recommend the best place for players to take their annual Seven Stars retreat and why. Here’s a sampling of the responses:

“My choice would be Caesars Palace. Las Vegas just has more variety than any other place. I don’t think anywhere else can match the package with food, shows and things to do.”

“Instead of jumping at a recommendation, I would ask, ‘What are your interests?’ Lake Tahoe has skiing in the winter and a fantastic lake in the summer; Cherokee has great hiking, fishing and golf; Atlantic City has the shore; and Las Vegas has more nightlife, dining, and shows than anywhere. Without knowing interests, I’d say, ‘Try someplace new.’”

“Having taken our trips to almost all the major locations – Las Vegas, New Orleans, Joliet, Phoenix, Reno, Lake Tahoe, San Diego, Cherokee, Tunica and Biloxi (we get two trips per year, since we are both Seven Stars cardholders), I would say Tahoe has been my favorite. The view is great. The staff is dedicated
to making sure you have a great time. Jeff Bryan, the lead host, is a pleasure to work with, and either he or his assistant Rick checks with you multiple times a day. Second choice would be Cherokee. . .beautiful place, great people, but a once-in-a-while location.”

“We have found that the best trip we have taken was to Caesars in Atlantic City. When we went to Atlantic City, they treated us wonderfully and the attraction of the beach is great. We have used Las Vegas as our destination many times, but primarily as a means to entertain friends or family. We are both Seven Stars so it is easy to get two rooms at Caesars (our preference). We only go there to entertain; the crowds and hustle and bustle are too much. Been there and done that. Shows are OK, but too much effort to go see a show. The restaurants are good to very good and, of course, highly varied, but how much can one eat?”

Darryl D. McEwen, Publisher
Neither Seven Stars Insider nor http://www.sevenstarsinsider.com is affiliated in any way with Caesars Entertainment or Total
Rewards®

Photo: Hawt Celebrities

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Is An Online Poker License In New Jersey Worth $15 Million?

Atlantic Club Casino

Atlantic Club Casino

PokerStars tried, and failed, to buy Atlantic Club Casino to get their foot in the door for when New Jersey legalizes online poker. The deal they thought they had been for only $15 million.

What do you do if you’ve got a purchase agreement with Colony Capital and the latter allegedly reneges on you? If you’re Rational Group, which thought it had a $15 million deal in place to purchase the Atlantic Club Hotel, the answer is simple: “We’ll see you in court.” 

While the deal with PokerStars is, publicly, still up in the air it seems as if Atlantic Club Casino is still searching for a buyer. But is $15 million even worth it to buy a casino just to earn online gaming revenue? Not so fast my friend.

Online wagering could bring in a comparatively scant $30 million … not surprising given the difficulty that some of the major players are having getting onto the field.

If you divide online gaming revenue between 10 companies that’s $3 million per company. That’s not much revenue at all and certainly wouldn’t make buying into a dying casino market worthwhile. However, this is short-sighted. Online gaming is an investment today.

Online poker will grow once it becomes legal. Online poker is also a gateway to other online gaming revenue for a casino. Whenever sports betting is legalized it will also earn revenue for online gaming companies.

Looking much further into the future online gaming will include slot machines and video poker. Playing slot machines online has always felt a little sketchy but the most trusted companies for online gaming will be the familiar companies with a good track record elsewhere.

Further, Atlantic Club Casino has undergone renovations over the past few years. It’s not a dump in need of a major facelift. With minimal investment it could be made into a marginal casino that could someday turn a profit – even if it’s a small profit. There is still some value in connecting online business with a brick and mortar business.

So, is an online poker license worth $15 million and whatever investment you’d have to make in the Atlantic Club Casino? In the long-term, absolutely.

Photo – Atlantic City Insiders

Copyright © 2017 Marc Meltzer & EDGe Vegas